Forum Discussion
Upload through browser extremely slow since today
Dropbox StaffSorry to see that you're having this issue, sewkat.
Do you have any security programs, like an antivirus, firewall, VPN, etc., that could be blocking Dropbox?
If so, try to temporarily disable them, to see if that helps.
Let me know what you find.
Tried that, did not work.
What is the magic internet connection to make dropbox work? It keeps telling me I have no internet connection when I do.
- Walter
Thanks for keeping me posted Aelea - I appreciate it.
Glad to hear you figured this out!
Having said that now and for additional context note that there are a number of factors that can affect the speed you upload files to and download files from the Dropbox servers, I'll try to list the most common causes here. They include your connection to the Internet, how the data is routed to Dropbox, and the hardware specifications on the specific device you use.
When it comes to your Internet connection, Dropbox can only upload as fast as your Internet service provider (ISP) allows. Consumer ISP's normally provide 1/10th the upload speed compared to download speed. In addition to this, your speeds may be slower than what your ISP rates it.
The specifications of your hardware can also play a part. If you own an older device, your device may not be powerful enough to upload files at a faster speed. You may also try powering off and powering on your device in case any apps that are running in the background are using too many resources.
I hope I'm making sense here Aelea - please let me know if there's anything else you'd like to add.
It would be great if level 1 support would not repeat the mistakes, repeating nonsense about the ISP, browsers, OS etc when it comes to technology. "It's your browser", "It's your hardware", etc, as if they aren't even reading what the person typed (and they aren't).
If the regular Dropbox client can upload at full speed on the system (which would rule out OS & ISP & hardware) vs browser client, then it wouldn't be any of those. Secondly, there are a multitude of posts about people using different browsers on different OS, so it's not the browser. Granted, there are probably edge cases where people have proxies, etc on their browser, but in general, limitatations are the result of programming into the software running thru the browser.
And I don't blame level 1/2/3 support either, the upper IT should be sending this information down to the personnel and stop wasting the paying client's time. If the files are indeed being hashed/compressed or other handling prior to upload, then yeah, slow death. Example - one single 4GB file I uploaded on Dropbox client (same system, same OS trollers) took less than 30 mins, browser version? 6 hours and counting...
Unfortunately there's always a risk even with the smart client to when you turn on the desktop/OS client, it'll try to cache a bazillion files and folders and either run your system out of space, so using the web client from time-to-time is necessary. (and dare I say useful if you are somewhere else and need access to it? well...not useful I mean)
Dropbox, come up with a solution and stop making the moderators post useless things like "turn your pc off and on" or "check the weather". You are getting millions upon millions a month for this, and there needs to be a viable solution for uploading using the browser.
Meanwhile...checking out alternatives after reading 19 posts by "Dropbox experts" that are still copying/pasting the same thing after the last year. Hmm, Black Friday deal for pdrive...
