You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Need help removing dropbox
Situation: - My mother had a file shared with her through dropbox several years ago so she created an account. - Now she continuously gets dropbox emails saying her storage is full - I see a fold...
I did find the cause of her problem...
She had a username/dropbox/download folder that contained all her downloads from the past several years. Checking her browser settings, the download directory was specifying that username/dropbox/download folder. When I changed the config to use username/download, it didnt update the directory but stayed with username/dropbox/download. Somehow the two folders were the same. I then created a new folder called username/Download2. When I configured the browser to use that new local folder for downloads, it stuck instead of using a dropbox folder. Afterwards I deleted everything from the dropbox downloads folder and storage space used is now basically 0.
I'm not sure if that made sense, or how her computer got setup like that, but all is good now.
Thanks again for your input @jay. I'm feeling foolish due to the cause but appreciate your help. Consider this closed
Jay
Dropbox Staff
Dropbox StaffThank you for the reply Jay.
According to that page, she is using 4.3GB of 4.25GB where 2.8 are regular and 1.5 are shared.
I guess there are shared folders. We have no idea why she started using the dropbox space, Im not sure where to look. I know the folders I see under here xxx/Dropbox folder on the PC are a subset of what I see on dropbox.com.
I cannot get the app to install, it just spins while seting up
- Jay
As there are shared folders, it's possible that other users are adding more files into those folders, which will also take up space on your account.
Windows 7 is no longer supported for the Dropbox desktop application, so it wouldn't be possible to have it working normally on that OS.
If you don't need the files in the shared folders, you could leave the shared folder (which is temporary) or permanently remove your access to them.
I did find the cause of her problem...
She had a username/dropbox/download folder that contained all her downloads from the past several years. Checking her browser settings, the download directory was specifying that username/dropbox/download folder. When I changed the config to use username/download, it didnt update the directory but stayed with username/dropbox/download. Somehow the two folders were the same. I then created a new folder called username/Download2. When I configured the browser to use that new local folder for downloads, it stuck instead of using a dropbox folder. Afterwards I deleted everything from the dropbox downloads folder and storage space used is now basically 0.
I'm not sure if that made sense, or how her computer got setup like that, but all is good now.
Thanks again for your input @jay. I'm feeling foolish due to the cause but appreciate your help. Consider this closed
