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Forum Discussion

thomasweil's avatar
thomasweil
New member | Level 2
12 months ago

My files have no sync icons, why?

Hello, none of my files uploaded on dropbox have synchronization icons. I tried as advised on the site to close all applications other than Dropbox, then quit and relaunched the Dropbox desktop app...
desktop
GUI
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi thomasweil, thanks for bringing this to our attention.

 

Is the Dropbox desktop application currently running and syncing normally? What OS version are you running?

 

Could you attach a screenshot showing the desktop app open on your device?

 

This will help me to assist further!

  • thomasweil's avatar
    thomasweil
    New member | Level 2
    12 months ago

    Hello Jay,

     

    my computer is on OS Ventura 13.4.1 (22F82)

    the dropbox is syncing normally yes, here is a caption where you can see the absence of icons (on the left side and the running app on the right hand side

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Thanks for the image, could you try changing the Finder view to see if the list view shows the sync icons?

      • thomasweil's avatar
        thomasweil
        New member | Level 2
        12 months ago

        do you mean witching from list to colomn ect?

         I tried it but it doesn't help

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