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Forum Discussion

SagiP's avatar
SagiP
Explorer | Level 4
2 years ago

Issues with accessing files in Dropbox folder on laptop

as can be seen in the picture, I can't access anything in the Dropbox folder on my laptop. is there any way to get them back as I've stopped syncing a month ago and the most updated is not online? ...
Desktop
Error Messages
Setting up the apps
Windows
  • Megan's avatar
    Megan
    2 years ago

    Hi SagiP, if you don't see a little Dropbox icon, on your task bar can you perform a quick re-installation of the app, without uninstalling it first? 

     

    If this doesn't work, can you also follow the steps given by the prompt above? 

SagiP's avatar
SagiP
Explorer | Level 4

hi Hannah,

the Dropbox folder is located in one of my internal drive.

when I try to open from the system tray I get this message. but I didn't move anything, and in fear of losing the latest version of files I haven't done either suggestions.

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey SagiP, just to confirm, this is what you see after clicking on the Dropbox icon in your system tray and then on the folder icon next to your initials/profile pic?

  • SagiP's avatar
    SagiP
    Explorer | Level 4
    2 years ago

    my mistake 😄
    the previous message appears when I try to access Dropbox through Windows menu.

    there's no Dropbox icon in the system tray.

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi SagiP, if you don't see a little Dropbox icon, on your task bar can you perform a quick re-installation of the app, without uninstalling it first? 

       

      If this doesn't work, can you also follow the steps given by the prompt above? 

      • SagiP's avatar
        SagiP
        Explorer | Level 4
        2 years ago

        thanks Hannah and Megan for trying to help.

        in my case, the latest files couldn't be recovered and I have to re-install Dropbox.

        so a lesson to be learned, always sync across all devices.

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