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Forum Discussion

tym07's avatar
tym07
Helpful | Level 6
3 years ago

Is there a way to downgrade the version of Dropbox on the computer to an older one? new update.

Is there a way to downgrade the version of Dropbox on the computer. I'm on a Mac (OS v. 12.6) and I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my...
Desktop
Install
Mac
  • Rich's avatar
    Rich
    3 years ago
    tym07 wrote:

    Is there a way to downgrade the version of Dropbox on the computer.

    No, because even if you install the older version, it will automatically update almost immediately.

     

    I just updated to the newest version today (10/25/22), and the dropbox folder has disappeared from my desktop and is only available on cloud storage.

    Storing the Dropbox folder in CloudStorage is a new requirement from Apple; not Dropbox.

BILLbilly01's avatar
BILLbilly01
New member | Level 2
2 years ago

Hi! I just upgraded mine and I had the same issue. I'm feeling so bad about hitting that upgrade button in the first place now.

Also, my dropbox folder won't even start syncing again as well. It just keeps saying "Indexing XX,XXX files" and the number just stays the same.

I think we're screwed. 😞

  • Michel G.7's avatar
    Michel G.7
    Helpful | Level 7
    2 years ago
    Awful !
    Everything goes wrong, like in a early beta.
    Our life is in those servers.
    And this ludicrous help center : chat and email 😡
  • seb182's avatar
    seb182
    Helpful | Level 6
    2 years ago

    Sadly, this is an issue that is hitting a lot of us (I have yet to find anyone on macos 12.6.x who has it working) and Dropbox support has no solution to offer. I'm very concerned that the only option is a full system reinstall as it seems that the dropbox app provided from a fresh install (e.g. if you get your apps from brew) is still the previous version.

    • Michel G.7's avatar
      Michel G.7
      Helpful | Level 7
      2 years ago

      Dropbox support are ineffective : a support agent told me to upgrade my OS (I am running Mac OS 13.3.1 !), another explained me how to uninstall DropBox with terminal commands (but locating DropBox folder in my user folder while it is located in User/Library/CloudStorage).

      I think it is total panic at the DB support center.

      Forgive my clumsy frenchy English.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Michel G.7, sorry to jump in here.

         

        If being on macOS 13.3 doesn’t seem to help at all, please let me know, so that we can investigate this further. 

         

        Feel free to send me the ticket number from your convo with our support team, and I’ll check it for you, as well.

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