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Forum Discussion

anonymous's avatar
anonymous
6 years ago

iPhone app not opening any file type

The Dropbox app on my iPhone X iOS 12.1.2 wont open any file type. All files sync fine from desktop and show up on the mobile app with a thumbnail image preview, but when tapped to open the loading gr...
Desktop
Mobile
Setting up the apps
  • benjavalero's avatar
    benjavalero
    6 years ago
    Upgrading to iOS 12.1.3 seems to fix the issue!
anonymous's avatar
anonymous
6 years ago
The issue seems to be resolved after a week or so. Not sure why, don’t think anything had been updated.
  • Iandtalbot's avatar
    Iandtalbot
    New member | Level 2
    6 years ago

    I've still got the issue - spinning wheel when opening a file.

    • Ovi A.1's avatar
      Ovi A.1
      Helpful | Level 5
      6 years ago
      Iandtalbot,

      Try uninstalling then reinstalling the app.
      • anonymous's avatar
        anonymous
        6 years ago

        The issue is back! Have tried logging out and reinstalling the app but still the same.

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