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Forum Discussion

LSS1952's avatar
LSS1952
Explorer | Level 3
9 months ago

IPadOS 17.3.1 is not recognize DropBox as unlocked

Use Pages on iPad running iPadOS 17.3.1. Save files to Drop Box as PDF so they may be uploaded to various sources. Until Tuesday, never had a problem. Now, even though I have turned off the pass code...
Error Messages
iOS
Mobile
  • BenDBX's avatar
    BenDBX
    8 months ago

    Hi LSS1952,

     

    We've made some changes in a recent update that should fix this. Can you update to the latest version of Dropbox on your iPad and confirm if you're still experiencing this? Thanks so much!

     

    Regards,

    Ben

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting on our Community, LSS1952! 

 

Can you send me a screenshot of what you see exactly, so that I can have a visual? 

 

I’d also like you to clarify the app version of Dropbox that’s running on your iPad. 

 

Let me know when you’ve got more updates.

LSS1952's avatar
LSS1952
Explorer | Level 3
9 months ago

 

Version 364.2, download 1 week ago.

 

Thanks

  • arc_land's avatar
    arc_land
    Icon for Dropbox Engineer rankDropbox Engineer
    9 months ago

    This issue seems related to our file provider.

    Could you please try clearing the cache follow the steps in this link to see if it resolves the problem?

     

    Thank you.

    • LSS1952's avatar
      LSS1952
      Explorer | Level 3
      9 months ago

      I’m concerned to do that. There is a caution message indicating that all files will be removed and lost if not uploaded. Exactly what does that mean, besides the obvious. 

       

      Also, are saying this will be fixed for ipad in a future update. As long as my iPhone stays as is, I am OK waiting for an update. 

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        8 months ago

        Hi LSS1952,

         

        We've made some changes in a recent update that should fix this. Can you update to the latest version of Dropbox on your iPad and confirm if you're still experiencing this? Thanks so much!

         

        Regards,

        Ben

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