We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

SGalbraith's avatar
SGalbraith
Explorer | Level 4
2 years ago

iOS App extremely slow

Is there a reason why the iOS app (up to date, iPhone 13 Pro) takes at least 30+ seconds to load each level of a directory tree, regardless of how many files or subfolders are inside it? It’s kind of ...
Mobile
  • Jay's avatar
    Jay
    2 years ago

    Hi SGalbraith, thanks for bringing this to our attention.

     

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

     

    Keep me updated with any progress!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi SGalbraith, thanks for bringing this to our attention.

 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

 

Keep me updated with any progress!

SGalbraith's avatar
SGalbraith
Explorer | Level 4
2 years ago

I have Dropbox Plus. Deleting and reinstalling the app worked. Thanks!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    No worries, glad to have helped out!

     

    Enjoy your week!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!