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From the Files App I see thumbnail representation of Dropbox files, I tap the file (e.g. a PDF) and it downloads a...","body@stringLength":"760","rawBody":"

Using the Files App on iOS 11 - on my 11.2 iPhone 7 Plus everything works perfectly. From the Files App I see thumbnail representation of Dropbox files, I tap the file (e.g. a PDF) and it downloads and opens. On my 9.7 iPad Pro also running 11.2 - same Dropbox account - same files - no thumbnails, and every file tap results in “Waiting to download” and a spinning circle forever.

Cleared cache, no Dropbox pin, turned off 2FA, deleted and reinstalled both Dropbox and Files App and same result. Contacted Dropbox Support and got boilerplate “use our app instead of Apple’s” mindless response. Apple support says it is a Dropbox issue. I just want it to work like it does on the phone.

Any suggestions?

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I wanted to follow up on this to say that, in my experience, this issue is exclusive to Dropbox and the UIDocumentBrowserViewController. Google Drive, for example, does not seem to have this issue.

","body@stringLength":"204","rawBody":"

I wanted to follow up on this to say that, in my experience, this issue is exclusive to Dropbox and the UIDocumentBrowserViewController. Google Drive, for example, does not seem to have this issue.

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Hey again! Just wanted to close the loop here and let y’all know that this has since been fixed as of 82.2, which has been available for a couple weeks. We do have a few additional fixes in the works, and those will likely roll out in the few releases as well.

Thanks everyone for your patience!

CC_JF

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Thanks everyone for your patience!

CC_JF

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This does not only affect Files.app, but any app that integrates with the iOS 11 UIDocumentBrowserViewController.

Our app, PDF Viewer, recently switched to this new Files integration and we're seeing lots of reports of issues with the Dropbox integration.

We currently suggest to our users to use file copies in local storage to not come into a situation where data is lost.

Happy to provide more information and feedback if this will help.

To be fair, Apple's UIDocumentBrowserViewController has many bugs as well, so it's unclear who's responsible for these issues. Notably things work much more reliable via iCloud Drive.

(There are also some bugs related to file presenter update notifications being sent incorrectly from the Dropbox extension, however we were able to work around these. We've reported them separately via email.)

","body@stringLength":"1380","rawBody":"

This does not only affect Files.app, but any app that integrates with the iOS 11 UIDocumentBrowserViewController.

Our app, PDF Viewer, recently switched to this new Files integration and we're seeing lots of reports of issues with the Dropbox integration.

We currently suggest to our users to use file copies in local storage to not come into a situation where data is lost.

Happy to provide more information and feedback if this will help.

To be fair, Apple's UIDocumentBrowserViewController has many bugs as well, so it's unclear who's responsible for these issues. Notably things work much more reliable via iCloud Drive.

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