Using the Files App on iOS 11 - on my 11.2 iPhone 7 Plus everything works perfectly. From the Files App I see thumbnail representation of Dropbox files, I tap the file (e.g. a PDF) and it downloads a...
2) Make sure you are not running a Beta version of the Dropbox app :
1. Log in to www.dropbox.com using your web browser. 2. Click on your name at the top right corner of the page. 3. Click on "Settings". 4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked. 5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.
4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.
(There are also some bugs related to file presenter update notifications being sent incorrectly from the Dropbox extension, however we were able to work around these. We've reported them separately via email.)
Just wanted to commend y'all for embracing the Files UI even though it surely involves getting complaints about bugs that you have no control over. I hope more apps adopt your "all in" approach!
Just chiming in, I’m glad to hear that dropbox is working on solving the issue but I wanted to give another instance of the bug for your trouble shooting. I first ran into this issue only a few days ago when the dropbox app automatically updated to 78.2.2. I upgraded my iPad Pro 9.7 to 11.2 after the issue to see if the error was with Apple’s Files app and it did not help. I am unable open PDF stored on dropbox in other apps and the editable files such as Numbers files won’t open in the files app, numbers app or on dropbox.
We’d recommend for any users who are still experiencing issues to write in to us so we can investigate this further, as it appears that only certain users are getting this error.
Most people do not realize or understand that the file capabilities and errors are coming from the Dropbox app directly, and not the app they are working for - we get a lot of blame on PDF Viewer support, I feel people will not care enough to then ping yet another vendor and see us just as dismissing blame.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
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From the Files App I see thumbnail representation of Dropbox files, I tap the file (e.g. a PDF) and it downloads a...","body@stringLength":"760","rawBody":"
Using the Files App on iOS 11 - on my 11.2 iPhone 7 Plus everything works perfectly. From the Files App I see thumbnail representation of Dropbox files, I tap the file (e.g. a PDF) and it downloads and opens. On my 9.7 iPad Pro also running 11.2 - same Dropbox account - same files - no thumbnails, and every file tap results in “Waiting to download” and a spinning circle forever.
Cleared cache, no Dropbox pin, turned off 2FA, deleted and reinstalled both Dropbox and Files App and same result. Contacted Dropbox Support and got boilerplate “use our app instead of Apple’s” mindless response. Apple support says it is a Dropbox issue. I just want it to work like it does on the phone.
Any suggestions?
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I hope more apps adopt your \"all in\" approach!","body@stringLength":"194","rawBody":"Just wanted to commend y'all for embracing the Files UI even though it surely involves getting complaints about bugs that you have no control over. 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This does not only affect Files.app, but any app that integrates with the iOS 11 UIDocumentBrowserViewController.
Our app, PDF Viewer, recently switched to this new Files integration and we're seeing lots of reports of issues with the Dropbox integration.
(There are also some bugs related to file presenter update notifications being sent incorrectly from the Dropbox extension, however we were able to work around these. We've reported them separately via email.)
","body@stringLength":"1380","rawBody":"
This does not only affect Files.app, but any app that integrates with the iOS 11 UIDocumentBrowserViewController.
Our app, PDF Viewer, recently switched to this new Files integration and we're seeing lots of reports of issues with the Dropbox integration.
(There are also some bugs related to file presenter update notifications being sent incorrectly from the Dropbox extension, however we were able to work around these. We've reported them separately via email.)
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Hey again! Just wanted to close the loop here and let y’all know that this has since been fixed as of 82.2, which has been available for a couple weeks. We do have a few additional fixes in the works, and those will likely roll out in the few releases as well.
\n
\n
Thanks everyone for your patience!
\n
CC_JF
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iOS 11 Files App iPad - waiting to download","moderationData":{"__ref":"ModerationData:moderation_data:261191"},"body":"
Just chiming in, I’m glad to hear that dropbox is working on solving the issue but I wanted to give another instance of the bug for your trouble shooting. I first ran into this issue only a few days ago when the dropbox app automatically updated to 78.2.2. I upgraded my iPad Pro 9.7 to 11.2 after the issue to see if the error was with Apple’s Files app and it did not help. I am unable open PDF stored on dropbox in other apps and the editable files such as Numbers files won’t open in the files app, numbers app or on dropbox.
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Thanks in advance!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2018-01-19T09:18:08.971-08:00","lastPublishTime":"2018-01-19T09:18:08.971-08:00","metrics":{"__typename":"MessageMetrics","views":4783},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:255446/message:261402","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDUyOjF8aW50LDI2MTQwNSwyNjE0MDU","node":{"__ref":"ForumReplyMessage:message:261405"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:261405":{"__typename":"ModerationData","id":"moderation_data:261405","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:261405":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:214014"},"id":"message:261405","revisionNum":1,"uid":261405,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:261402"},"conversation":{"__ref":"Conversation:conversation:255446"},"subject":"Re: iOS 11 Files App iPad - waiting to download","moderationData":{"__ref":"ModerationData:moderation_data:261405"},"body":"
Most people do not realize or understand that the file capabilities and errors are coming from the Dropbox app directly, and not the app they are working for - we get a lot of blame on PDF Viewer support, I feel people will not care enough to then ping yet another vendor and see us just as dismissing blame.
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Dropbox Staff
We’d recommend for any users who are still experiencing issues to write in to us so we can investigate this further, as it appears that only certain users are getting this error.
