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Forum Discussion
iOS 11 Files App iPad - waiting to download
Using the Files App on iOS 11 - on my 11.2 iPhone 7 Plus everything works perfectly. From the Files App I see thumbnail representation of Dropbox files, I tap the file (e.g. a PDF) and it downloads a...
Hey again! Just wanted to close the loop here and let y’all know that this has since been fixed as of 82.2, which has been available for a couple weeks. We do have a few additional fixes in the works, and those will likely roll out in the few releases as well.
Thanks everyone for your patience!
CC_JF
CC_JF
Dropbox Staff
Dropbox StaffHey folks! iOS Engineer on the Files.app here.
We've unfortunately also noticed this on iOS 11.2. We're currently working on a fix, but in the meantime you should be able to get things back to normal by rebooting the device once by the standard method of just holding the power button, swiping to power off and turning the device back on (or, for iPhone X users to hold the volume up button and the right side button until the options show up!)
This should be fixed in a future release. In the meantime, we've noticed a lot of Files-related issues to be fixed in 11.2, so you should have a smoother experience overall after this first initial hiccup. Apologies for the inconvenience!
- CC_JF
Hey folks! I wanted to give a progress update on this here.
First and foremost thank you all for your patience while we continue to debug the issue. We have identified a fix and it should be out to everyone very soon.
For those who are experiencing this issue in the meantime, the only workaround is to restart the device. We find that this bug most commonly occurs when upgrading iOS to 11.2.x from 11.1 or 11.0, or in very rare situations when upgrading from release to release.
Once again, I personally apologize for the time it's taken to resolve this as it's been pretty tough to pin down and reproduce. I'll make sure to bump this thread again when it's on the store!
- CC_JF
Hey again! Just wanted to close the loop here and let y’all know that this has since been fixed as of 82.2, which has been available for a couple weeks. We do have a few additional fixes in the works, and those will likely roll out in the few releases as well.
Thanks everyone for your patience!
CC_JF
- The issues have been reported on the Connected Podcast as well:
https://overcast.fm/+FXx6LVqac/1:24:51
Really hope a fix is coming soon, this has been very frustrating.
Thank you for your hard work and patience as well :) - Thank you!
Next, please, try to add iOS Files Tag feature...
- Thanks so much for the reply! That’s such a relief :-)
- It’s not working for me...
I still have the problem with waiting for download and cannot really find a solution on the forum. Can someone please help me out?
Or is the update coming any soon?
- Hope you can fix these issues soon.
Any news on a full Dropbox - iOS 11 File integration? I mean: Tags support. I have the same problem with the latest version of iOS.
The problem has come to update to the latest version of Dropbox.
It is impossible to download the documents through the Files application.
The icon is left spinning all the mouse and puts waiting for download.
This is exasperating. It is a very fat failure.
I hope the dropbox professionals will fix it soon.
Thank you very much. A greeting.Hi,
happy 2018!
problem still there (iPad 10.5 on iOS 11.2.1 and last 78.2.2 from today, january 3rd)
any news ? Rebooting device several Time a day is not an acceptable workaround for my worflow...
Thanks,
- I too am still having this problem. Initially when I updated to 11.2 everything was working well. However, about a week ago I needed to restore my iPad 10.5 to an iCloud backup. Since then I am back in the same boat. The most recent Dropbox update yesterday also did not fix anything. My workaround for the time being has been to open dropbox, export the file to iCloud Drive, and then use it from there. It is really annoying, but it is a workaround for now.
- i tried。didn’t work
Tried this, still not working.
