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Bobmnh's avatar
Bobmnh
Helpful | Level 5
8 years ago
Solved

iOS 11 Files App iPad - waiting to download

Using the Files App on iOS 11 - on my 11.2 iPhone 7 Plus everything works perfectly. From the Files App I see thumbnail representation of Dropbox files, I tap the file (e.g. a PDF) and it downloads a...
Dropbox Plus
Mobile
Setting up the apps
Third Party Integrations
  • CC_JF's avatar
    CC_JF
    8 years ago

    Hey again! Just wanted to close the loop here and let y’all know that this has since been fixed as of 82.2, which has been available for a couple weeks. We do have a few additional fixes in the works, and those will likely roll out in the few releases as well.

     

    Thanks everyone for your patience!

    CC_JF

Azpekt's avatar
Azpekt
New member | Level 2
8 years ago
Copy LinkReport
not for me - same stuff. keeps at “waiting for download” status in Files app on iPad. Dropbox able to save files for offline access, but I have no clue where it saves it locally (if it does that at all) to be able to access those files with other apps.
Flamindutts's avatar
Flamindutts
Helpful | Level 5
8 years ago
Copy LinkReport

iOS apps are sandboxed so the saved file will be on the local device but held within the storage allocated to the DropBox app.  To my knowledge the only way to open the file once saved locally is to open it in DropBox and then select the 3 dots to export it to a different app.

 

I don’t know how Dropbox would handle saving the data if you make changes.

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From the Files App I see thumbnail representation of Dropbox files, I tap the file (e.g. a PDF) and it downloads a...","body@stringLength":"760","rawBody":"

Using the Files App on iOS 11 - on my 11.2 iPhone 7 Plus everything works perfectly. From the Files App I see thumbnail representation of Dropbox files, I tap the file (e.g. a PDF) and it downloads and opens. On my 9.7 iPad Pro also running 11.2 - same Dropbox account - same files - no thumbnails, and every file tap results in “Waiting to download” and a spinning circle forever. 

 

Cleared cache, no Dropbox pin, turned off 2FA, deleted and reinstalled both Dropbox and Files App and same result. Contacted Dropbox Support and got boilerplate “use our app instead of Apple’s” mindless response. Apple support says it is a Dropbox issue. I just want it to work like it does on the phone. 

 

Any suggestions?

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iOS apps are sandboxed so the saved file will be on the local device but held within the storage allocated to the DropBox app.  To my knowledge the only way to open the file once saved locally is to open it in DropBox and then select the 3 dots to export it to a different app.

 

I don’t know how Dropbox would handle saving the data if you make changes.

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iOS apps are sandboxed so the saved file will be on the local device but held within the storage allocated to the DropBox app.  To my knowledge the only way to open the file once saved locally is to open it in DropBox and then select the 3 dots to export it to a different app.

 

I don’t know how Dropbox would handle saving the data if you make changes.

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Hey again! Just wanted to close the loop here and let y’all know that this has since been fixed as of 82.2, which has been available for a couple weeks. We do have a few additional fixes in the works, and those will likely roll out in the few releases as well.

\n

 

\n

Thanks everyone for your patience!

\n

CC_JF

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Hey again! Just wanted to close the loop here and let y’all know that this has since been fixed as of 82.2, which has been available for a couple weeks. We do have a few additional fixes in the works, and those will likely roll out in the few releases as well.

\n

 

\n

Thanks everyone for your patience!

\n

CC_JF

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Dropbox able to save files for offline access, but I have no clue where it saves it locally (if it does that at all) to be able to access those files with other apps.","body@stringLength":"252","rawBody":"not for me - same stuff. keeps at “waiting for download” status in Files app on iPad. Dropbox able to save files for offline access, but I have no clue where it saves it locally (if it does that at all) to be able to access those files with other 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