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Hillsgolfer's avatar
Hillsgolfer
Explorer | Level 3
3 years ago
Solved

Installing Dropbox on new Microsoft Surface Pro is failing

I’m trying to install Dropbox and it stops in all different fazes of the download. Pushing Retry over and over.
desktop
Install
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    Hey JuanaM, sorry to hear you're having issues with this.


    May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app? 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago
Copy LinkReport

Hey JuanaM!

 

Were you able to download and install the desktop app via this link or are you still experiencing issues?

JuanaM's avatar
JuanaM
Explorer | Level 3
2 years ago
Copy LinkReport

When I downloaded the provided link it said that it was not compatible with this device. I just retried it. Same.

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When I downloaded the provided link it said that it was not compatible with this device. I just retried it. Same.

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When I downloaded the provided link it said that it was not compatible with this device. I just retried it. Same.

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Hey JuanaM, sorry to hear you're having issues with this.

\n


May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app? 

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Hey , sorry to hear you're having issues with this.

\n


May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app? 

","kudosSumWeight":0,"repliesCount":4,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:682256_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:682776":{"__typename":"ModerationData","id":"moderation_data:682776","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ModerationData:moderation_data:682748":{"__typename":"ModerationData","id":"moderation_data:682748","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1446775":{"__typename":"User","id":"user:1446775","login":"Nancy","uid":1446775,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xNDQ2Nzc1LTI1OTA0aTczNUY5MzRFRjNBQkNDRkQ"},"rank":{"__ref":"Rank:rank:26"},"email":"","messagesCount":7582,"biography":null,"topicsCount":0,"kudosReceivedCount":515,"kudosGivenCount":2,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-31T06:13:42.733-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":261},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"ForumReplyMessage:message:682748":{"__typename":"ForumReplyMessage","id":"message:682748","revisionNum":1,"uid":682748,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:663048"},"subject":"Re: Installing Dropbox on new Microsoft Surface Pro is failing","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:682748"},"body":"

Hey JuanaM!

\n

 

\n

Were you able to download and install the desktop app via this link or are you still experiencing issues?

","body@stringLength":"425","rawBody":"

Hey !

\n

 

\n

Were you able to download and install the desktop app via this link or are you still experiencing issues?

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Installing Dropbox on new Microsoft Surface Pro is failing","moderationData":{"__ref":"ModerationData:moderation_data:682810"},"body":"

Hi there, JuanaM.

\n

 

\n

Can you check that your device has all the correct system requirements for the Dropbox app to be installed?

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Hi there, .

\n

 

\n

Can you check that your device has all the correct system requirements for the Dropbox app to be installed?

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