You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MDawes's avatar
MDawes
Explorer | Level 3
8 years ago

Installer won't begin

I'm using Windows 10 on a desktop. I got a message saying 'update dropbox' - click the button and it starts downloading 'Dropboxinstaller'. When I click on this exe file to install it nothing (#) happ...
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago

    Hey MDawes, 

     

    I appreciate your speedy reply, I think we've spotted the culprit!

     

    You may disregard the previous steps. Could you navigate to the "Boxifier" settings, un-check the box next to "Block Dropbox updates" and apply this change? Reboot your pc once and then try installing the latest stable version of the application on your desktop. Please keep in mind that the most recent Stable Build is 32.4.23. 

     

    Please keep me updated here on the results!

     

    Warm regards, 
    JaneA 
MDawes's avatar
MDawes
Explorer | Level 3

Hi

I tried this and it didn't work.

I turned off Norton, then tried to install Dropbox.  Nothing.  Then I used the offline installer.  Again, it didn't open the exe, didn't do anything at all.

So I turned anti-virus software back on.

 

Any more suggestions of things I can try, please?

Thanks.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hey @MDawes, 

 
Thanks for your prompt reply, I’d be glad to send you some more steps to follow! 
 
It appears that something is blocking Dropbox, so I’d suggest proceeding with a fresh re-install. Before that, I’d like to ask you whether you’re using an application called “Boxifier”. If you do, please let me know in your reply, since it may be the cause of the issue.
 
If this is not the case, please follow the steps below: 
 
#1. Quit Dropbox by clicking on the Dropbox icon on your system tray, then click on the gear icon and select "Quit Dropbox".
 
#2. Uninstall Dropbox:
 
#3. When the uninstall finishes, please restart your computer to ensure that the uninstall is complete.
 
#4. After this, please proceed to delete remaining registry entries:
 
a) Click the Start button. Type REGEDIT in the search box and press Enter.
 
b) In the Registry Editor, navigate into the following locations until you find the keys for "Dropbox" and "DropboxUpdate", they will be in either or both of the following two locations:
 
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\
HKEY_LOCAL_MACHINE\SOFTWARE\
 
c) In both or either of these folders, please delete only the "Dropbox" and "DropboxUpdate" folders by right-clicking on the individual folders and selecting "Delete".
 
#5. Then, please delete the Dropbox remaining folders:
 
a) Open a Windows File Explorer (not Internet Explorer). 
 
b) Type %LOCALAPPDATA% into the address bar (include the % percent signs) and press enter. 
 
c) Delete the folder "Dropbox" from the resulting window. 
 
d) Please repeat these steps with the following folders as well (it's OK if you don't find a Dropbox folder in any of those locations): 
 
%APPDATA% 
%PROGRAMFILES% 
%PROGRAMFILES(x86)% 
e) Then restart your system.
 
Please note that deleting any of these folders will not delete the files in your Dropbox folder.
 
#6. Download the newest version of Dropbox and double click on the downloaded file 
 
#7. During the initial setup and sign in process apply any Selective Sync settings you may have had prior to the reinstall and select the Dropbox folder location (if not in the default location).
 
IMPORTANT NOTE: Because this process removes the previous settings and configuration, if you wish to avoid re-downloading your Dropbox content you will need to manually choose the location for Dropbox to sync to, otherwise you will create a new Dropbox folder and start to download your content again.
 
At the end of this process, after clicking "Open my Dropbox folder", it might take some time to re-index the files and sync any pending changes. Please note that any changes made to the files in the Dropbox folder, the web interface or other linked devices while the folder was "off-line" may generate conflicted copies.
 
Please keep me updated on the results in your reply here! 
 
Warm regards, 
JaneA
 
 
  • MDawes's avatar
    MDawes
    Explorer | Level 3
    8 years ago

    Thanks for the quick response.  We are using Boxifier.  [I use Dropbox to backup a removable disk - Boxifier seemed to be the only way to make that work.]

    Should I still follow the instructions, or do something different?

     

    Many thanks.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey MDawes, 

       

      I appreciate your speedy reply, I think we've spotted the culprit!

       

      You may disregard the previous steps. Could you navigate to the "Boxifier" settings, un-check the box next to "Block Dropbox updates" and apply this change? Reboot your pc once and then try installing the latest stable version of the application on your desktop. Please keep in mind that the most recent Stable Build is 32.4.23. 

       

      Please keep me updated here on the results!

       

      Warm regards, 
      JaneA 
      • MDawes's avatar
        MDawes
        Explorer | Level 3
        8 years ago

        Thank you so much!

        Can't believe the issue was so straightforward!  

         

        Sorry to have caused you so much work - thanks for your help with this.  Very much appreciated.

         

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