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Forum Discussion

Eastgary's avatar
Eastgary
New member | Level 2
3 months ago

Installed Dropbox on a new laptop but my files won't sync

I have used dropbox for more than 10 years without any problems. When I first started, I went to the dropbox website, created a password, and off I went. I do not pay for dropbox. Now I tried to inst...
Desktop
Install
Setting up the apps
Sync
Eastgary's avatar
Eastgary
New member | Level 2

Hi Hannah,

No, there is no dropbox  icon, and I don't know what a sync icon is.

I may have made a mistake when I installed it. When I first started with dropbox around 2010, there were no plans; as I said in my post, website, password, and there go went. I never paid anything and therefore I assume that I have a personal plan. Maybe I didn't pay attention as to what plan I was trying to download but I'll try again.

Thanks,

Eastgary

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi Eastgary, were you able to install the Dropbox desktop application, sign into your account in the app, and have your files sync successfully?

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