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Reach out to the Dropbox Community and get solutions, help, and advice from members.","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"Apps and Installations","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":3417,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2023-09-14T08:38:15.556-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/"},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1274423":{"__typename":"User","id":"user:1274423","uid":1274423,"login":"Zevs","deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:43"},"email":"","messagesCount":5,"biography":null,"topicsCount":1,"kudosReceivedCount":1,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-03-17T22:56:18.414-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:mxpez29397/user:1274423"},"ForumTopicMessage:message:402920":{"__typename":"ForumTopicMessage","uid":402920,"subject":"Import photos from Dropbox to Adobe Lightroom","id":"message:402920","revisionNum":3,"repliesCount":8,"author":{"__ref":"User:user:1274423"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:402920"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:402920"},"body@stripHtml({\"truncateLength\":200})":" I have been able to import photos to Lightroom on My IPad from folders on Dropbox. When trying that today it seems not to work. I can find the photos without any problem and select them for import, b...","body@stringLength":"597","rawBody":"

I have been able to import photos to Lightroom on My IPad from folders on Dropbox. When trying that today it seems not to work. I can find the photos without any problem and select them for import, but then nothing happens. Sometimes if I just select one single photo it will be imported correctly, but most often even that doesn't work. After waiting for awhile for something to happen I often get a message saying \"couldn't communicate with a helper application\". What is going here, does anyone know why this adding of photos does not work now ......? Grateful for any help!

","kudosSumWeight":0,"postTime":"2020-03-17T23:01:04.563-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Mobile","text":"Mobile","time":"2019-05-29T03:19:52.361-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Third Party Integrations","text":"Third Party Integrations","time":"2019-05-29T04:29:38.303-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:402920_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":8133},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:402920":{"__typename":"Conversation","id":"conversation:402920","solved":true,"topic":{"__ref":"ForumTopicMessage:message:402920"},"lastPostingActivityTime":"2023-03-14T14:06:03.321-07:00","lastPostTime":"2020-03-25T07:48:33.828-07:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:402920":{"__typename":"ModerationData","id":"moderation_data:402920","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:402920_3":{"__typename":"Revision","id":"revision:402920_3","lastEditTime":"2023-03-14T14:06:03.321-07:00"},"ForumReplyMessage:message:403136":{"__typename":"ForumReplyMessage","id":"message:403136","conversation":{"__ref":"Conversation:conversation:402920"},"author":{"__ref":"User:user:364291"},"revisionNum":1,"uid":403136,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Import photos from Dropbox to Adobe Lightroom","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:403136"},"parent":{"__ref":"ForumReplyMessage:message:402976"},"body":"

Thanks for the additional details Zevs; much appreciated!

\n

 

\n

May I reach out via the email address that's linked to your Community's profile so we can have a further look into this with all of my tools at our disposal?

\n

 

\n

Alternatively, you can log a ticket with our support team and let me know the ticket's ID here so I can then locate it in our system and get on it. 

\n

 

\n

In either case, thanks a bunch! 

","body@stringLength":"756","rawBody":"

Thanks for the additional details ; much appreciated!

\n

 

\n

May I reach out via the email address that's linked to your Community's profile so we can have a further look into this with all of my tools at our disposal?

\n

 

\n

Alternatively, you can log a ticket with our support team and let me know the ticket's ID here so I can then locate it in our system and get on it. 

\n

 

\n

In either case, thanks a bunch! 

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Thanks for the cooperation Zevs; I appreciate it.

\n

 

\n

I've just sent you a brief message so please take a look at your inbox when you get the chance and we'll take it from there.

\n

 

\n

Cheers!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"206","kudosSumWeight":0,"postTime":"2020-03-20T06:37:23.792-07:00","lastPublishTime":"2020-03-20T06:37:23.792-07:00","metrics":{"__typename":"MessageMetrics","views":7755},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:402920/message:403359","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDQwNDIxNSw0MDQyMTU","node":{"__ref":"AcceptedSolutionMessage:message:404215"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"231","rawBody":"

Thanks for the cooperation Zevs; I appreciate it.

\n

 

\n

I've just sent you a brief message so please take a look at your inbox when you get the chance and we'll take it from there.

\n

 

\n

Cheers!

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:403359_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:404215":{"__typename":"ModerationData","id":"moderation_data:404215","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:404215":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:1274423"},"id":"message:404215","revisionNum":1,"uid":404215,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:403359"},"conversation":{"__ref":"Conversation:conversation:402920"},"subject":"Re: Import photos from Dropbox to Adobe Lightroom","moderationData":{"__ref":"ModerationData:moderation_data:404215"},"body":"I eventually solved this problem by first deleting and then reinstalling Adobe Lightroom on my iPad. Since my photos already in Lightroom are backed up on the Adobe’s Cloud service, there was no risk of loosing any photos by this procedure, everything was loaded back into Lightroom after reinstalling the app. Thanks also to the Dropbox team for trying their best to get my problem fixed.","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2020-03-25T07:48:33.828-07:00","lastPublishTime":"2020-03-25T07:48:33.828-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":7948},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:402920/message:404215","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"389","rawBody":"I eventually solved this problem by first deleting and then reinstalling Adobe Lightroom on my iPad. Since my photos already in Lightroom are backed up on the Adobe’s Cloud service, there was no risk of loosing any photos by this procedure, everything was loaded back into Lightroom after reinstalling the app. Thanks also to the Dropbox team for trying their best to get my problem fixed.","kudosSumWeight":1,"repliesCount":0,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:404215_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203"},"ModerationData:moderation_data:403136":{"__typename":"ModerationData","id":"moderation_data:403136","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:402976":{"__typename":"ModerationData","id":"moderation_data:402976","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:402976":{"__typename":"ForumReplyMessage","id":"message:402976","revisionNum":2,"uid":402976,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:402920"},"subject":"Re: Import photos from Dropbox to Adobe Lightroom","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:402976"},"body":"Hi again Walter and thanks for the rapid reply.

If I do this with just one file, then sometimes it does work, but most times it will also fail.

Yes, Dropbox seems to be activated in the Files app. I can locate and open files located in Dropbox using that app.

Zevs","body@stringLength":"297","rawBody":"Hi again Walter and thanks for the rapid reply.

If I do this with just one file, then sometimes it does work, but most times it will also fail.

Yes, Dropbox seems to be activated in the Files app. I can locate and open files located in Dropbox using that app.

Zevs","author":{"__ref":"User:user:1274423"},"isEscalated":null,"postTime":"2020-03-18T08:29:07.680-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":4,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:402976_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7802},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:403136_1":{"__typename":"Revision","id":"revision:403136_1","lastEditTime":"2020-03-19T06:31:43.302-07:00"},"QueryVariables:ReplyList:message:403136:1":{"__typename":"QueryVariables","id":"ReplyList:message:403136:1","value":{"id":"message:403136","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1743510235846":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1743510235846","value":{"altText":"{login}'s 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Import photos from Dropbox to Adobe Lightroom","moderationData":{"__ref":"ModerationData:moderation_data:403140"},"body":"Hi Walter, you can absolutely use my email address for that. Very grateful for any help fixing this issue.

All the best/ Zevs!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"129","kudosSumWeight":0,"postTime":"2020-03-19T06:41:01.356-07:00","lastPublishTime":"2020-03-19T06:41:01.356-07:00","metrics":{"__typename":"MessageMetrics","views":7780},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:402920/message:403140","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDQwMzM1OSw0MDMzNTk","node":{"__ref":"ForumReplyMessage:message:403359"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"137","rawBody":"Hi Walter, you can absolutely use my email address for that. Very grateful for any help fixing this issue.

All the best/ Zevs!","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:403140_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:403359":{"__typename":"ModerationData","id":"moderation_data:403359","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"CachedAsset:text:en_US-components/tags/TagView/TagViewChip-1743510235846":{"__typename":"CachedAsset","id":"text:en_US-components/tags/TagView/TagViewChip-1743510235846","value":{"tagLabelName":"Tag name {tagName}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1743510235846":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1743510235846","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"Revision:revision:403359_1":{"__typename":"Revision","id":"revision:403359_1","lastEditTime":"2020-03-20T06:37:23.792-07:00"},"Revision:revision:403140_1":{"__typename":"Revision","id":"revision:403140_1","lastEditTime":"2020-03-19T06:41:01.356-07:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001016","messageSubject":"import-photos-from-dropbox-to-adobe-lightroom","messageId":"402920","replyId":"403136"},"buildId":"Btkyb7T6TeYM9D2gUmiOv","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx"],"appGip":true,"scriptLoader":[]}