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Forum Discussion
I can't activate File Provider on my Dropbox desktop application on Mac OS 15.1
I'm trying to debug a problem a user of my macOS application has, where it won't read files on an external drive handled by Dropbox. The files are in `~/Library/CloudStorage/Dropbox/`, which I assume...
Hi Petter123, sorry for jumping in. Can you clarify what’s your Dropbox folder’s current location on your local disk (as shown under the Sync tab of your app preferences)? Can you walk me through the steps you took to move your Dropbox folder over your local device?
As for supporting Dropbox for macOS on File Provider on an external drive, this is currently still in beta, so it may not be available to everyone, even if you fulfill the requirements (as outlined at the top of this Help Center article).
Feel free to install the Dropbox beta version though on your computer, as this may help.
Jay
Dropbox Staff
Dropbox StaffHi Petter123, thanks for bringing this to our attention.
Could you clarify where your Dropbox folder is currently located on your device?
This will help me to assist further!
JayDropbox Staff
Dropbox StaffIn order for us to assist that user, since each device and account is different, we would need them to contact us directly. Are they able to contact the Dropbox support team?
Sure, that might help them, but what I want to do right now on my end is to try to replicate the user's setup, to see if I might reproduce the issue. And for that I would need to upgrade to Dropbox for macOS on File Provider.
(EDIT: Also, the user reported that the files worked fine in other, similar applications, so apparently my app does something unusual that triggers the issue, and I'd like to find out what that is.)
Now I've set my Dropbox folder to an external APFS (encrypted) drive (Volumes/Extern/Dropbox/). I still get the “You are not eligible for the new Dropbox for macOS on File Provider at this time.” Is there anything I can do about this?
Would it help if I upgraded to a paid account? I don't mind doing that, but it would be kind of annoying if I did, and then still wasn't eligible for "the new Dropbox for macOS on File Provider."
- Jay
You can read up move about opting into the File Provider version of the Dropbox desktop application in this article.
If you're not eligible as of yet, then it wouldn't be possible to upgrade to that version. Upgrading to a paid plan wouldn't affect this eligibility either.
