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Forum Discussion
I can't activate File Provider on my Dropbox desktop application on Mac OS 15.1
I'm trying to debug a problem a user of my macOS application has, where it won't read files on an external drive handled by Dropbox. The files are in `~/Library/CloudStorage/Dropbox/`, which I assume...
Jay
Dropbox Staff
Dropbox StaffHi Petter123, thanks for bringing this to our attention.
Could you clarify where your Dropbox folder is currently located on your device?
This will help me to assist further!
- Jay
In order for us to assist that user, since each device and account is different, we would need them to contact us directly. Are they able to contact the Dropbox support team?
Sure, that might help them, but what I want to do right now on my end is to try to replicate the user's setup, to see if I might reproduce the issue. And for that I would need to upgrade to Dropbox for macOS on File Provider.
(EDIT: Also, the user reported that the files worked fine in other, similar applications, so apparently my app does something unusual that triggers the issue, and I'd like to find out what that is.)
Now I've set my Dropbox folder to an external APFS (encrypted) drive (Volumes/Extern/Dropbox/). I still get the “You are not eligible for the new Dropbox for macOS on File Provider at this time.” Is there anything I can do about this?
Would it help if I upgraded to a payed account? I don't mind doing that, but it would be kind of annoying if I did, and then still wasn't eligible for "the new Dropbox for macOS on File Provider."
