You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Jeka1's avatar
Jeka1
Helpful | Level 5
2 months ago

I can't access the Dropbox site from my computer, why?

Can't access Dropbox.com from computer, get the error: NET::ERR_CERT_COMMON_NAME_INVALID The app on my phone and my computer don't synchronise
Error Messages
Web
  • Jeka1's avatar
    Jeka1
    2 months ago
    Hi.
    I've reinstalled Dropbox app on my computer, and now it's working.

    Thanks for your help 👍
Jeka1's avatar
Jeka1
Helpful | Level 5
Yes, the mentioned things are up to date, and the date and time are correct.
But sync isn't working.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi Jeka1, thanks for bringing this to our attention.

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

Is the Dropbox desktop application installed and running on your machine?

 

This will help me to assist further!

  • Jeka1's avatar
    Jeka1
    Helpful | Level 5
    2 months ago
    Hi.
    I've reinstalled Dropbox app on my computer, and now it's working.

    Thanks for your help 👍

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!