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debattwg's avatar
debattwg
Helpful | Level 6
3 years ago

I cannot see my new folder, in the Dropbox folder

I created a new folder and shared it with a newly created group. The folder and its subfolders and files are visible using Dropbox.com, but not using File Explorer in the desktop app. I checked the f...
Desktop
dropbox business
Shared Folders
Windows
  • debattwg's avatar
    debattwg
    3 years ago

     

    Thanks, I called the help line and got it resolved. 

debattwg's avatar
debattwg
Helpful | Level 6

Hi Jackson,

 

I can see the new folder both in the Home page and in the content tab on the admin console.

 

When I hover over the icon in my system tray, I see "Dropbox (my company name)." When I open it, it goes to C:\Users\my user name\Dropbox (my company name).

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi debattwg, sorry to jump in here!

 

I would like for you to locate your Dropbox icon. It would be on the task bar, next to your WiFi and date and time icon. Once you do this, could you hover your mouse there and let me know what the status of the Dropbox Desktop application is? 

  • debattwg's avatar
    debattwg
    Helpful | Level 6
    3 years ago

     

    Thanks, I called the help line and got it resolved. 

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