We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

neosmile's avatar
neosmile
Helpful | Level 5
5 years ago

How could I get Dropbox Paper 2020?

How could I upgrade to Dropbox Paper 2020 from the older version?
Dropbox Paper
Setting up the apps
  • Fiona's avatar
    Fiona
    5 years ago

    Hello neosmile. 

    Thank you for your interest in Paper 2020 :heart_eyes:. 

    Currently, the Paper 2020 release is available to new users only. Our team is currently in the works of a new feature in order to build the best Paper experience for all our users. Old and new. 

    You will hear more about this feature and your Paper docs will live in the Dropbox filesystem, when the development is finalised. 
     
    What I did -because I honestly couldn't wait- is this: I created a new Dropbox account and shared my old Paper docs to it. 
     
    Notes:pushpin:
    • "Old" Paper docs shared with Paper 2020 release users will be available in their Dropbox home and will show in Recents. 
    • Paper 2020 release docs shared with Legacy users will be available on their Dropbox home, but not in Paper. 

    :books:

    Here is a help center article with all the information you need. 

    Feel free to ask more questions. 

    Cheers! 

C Wu's avatar
C Wu
New member | Level 2

Hello @Fiona,

 

I am having the same issue. It is very disturbing to collaborate with others who are having the 2020 version. Is there any way I can opt in to upgrade now? 

 

Thanks!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi C Wu, thanks for nudging us on this thread. 

 

I'd recommend having a look at this article, which provides more relevant info on the matter. 

 

If you have any further questions, give us another shout. Thanks! 

  • Pamela_M's avatar
    Pamela_M
    Helpful | Level 6
    5 years ago

    Lusil the FAQ article links only to the main Dropbox blog, not the specific article with instructions. As the admin, I'd like to upgrade ASAP as we have outside vendors who are on 2020. This is causing confusion within the team because the contractor's Paper docs are located separately from our internal Paper docs.

     

    Please advise as to how we can get upgraded to Paper 2020-- thanks!

     

    P.S. Note that we're halfway through 2020, so I would have expected that the rollout would be complete by now. ;)

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi Pamela_M, thanks for nudging us on this thread. 

       

      Since, from what I understand, you're in a Business team, could you please contact our Support team for more info on the matter? 

       

      If you'd like, you can let me know the ticket ID (eg. #1234567) that'll get created so that I can pass your comments along. 

       

      Keep me posted, cheers!

      • Steve J.5's avatar
        Steve J.5
        Helpful | Level 6
        3 years ago

        Nudge.  Again.  2022.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!