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Forum Discussion
error message re: number of devices
I am using DropBox on three devices -- an iPhone, an iPad, and my desktop computer. We are allowed 3 devices with a basic membership. But, every time I try to use Dropbox on my iPad, I get an error message that I have too many devices connected. In fact, the screen shows only three devices! -- while at the same time telling me that I have to remove one.
Hi —
Someone else I talked to suggested that I go into my account settings to see if Dropbox was still holding on to an old device that I no longer have. That was exactly the case. I deleted the old iPad I have not had for over two years and now am no longer getting the error message. But, if the problem pops up again, I will be back! Thanks for responding.
- Walter
Dropbox Staff
Hey BrooklynGirl, sorry to hear about this.
Can you let us know how many devices you can see linked to your account on this page?
A screenshot of the exact error you're getting would be much appreciated too.
Thanks!
Hi —
Someone else I talked to suggested that I go into my account settings to see if Dropbox was still holding on to an old device that I no longer have. That was exactly the case. I deleted the old iPad I have not had for over two years and now am no longer getting the error message. But, if the problem pops up again, I will be back! Thanks for responding.
