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Forum Discussion

bellestarr99's avatar
bellestarr99
Explorer | Level 3
2 years ago

error 0x80004002

I've used dropbox for years but today it is a mess. Sent images from my android phone to desktop but they only show up on the webpage not in my library so I can't upload them to a selling website. Tr...
desktop
Error Messages
Setting up the apps
sync
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there bellestarr99 - sorry to hear you're having issues with this.

 

Can you please let us know the OS version of your devices and send us a screenshot of the exact error you're getting so that we can have a look too?

 

Also, do you happen to be running any antivirus, firewalls or VPN/proxy settings on your computer?

 

Let us know more and we'll take it from there.

bellestarr99's avatar
bellestarr99
Explorer | Level 3
2 years ago

Device name DESKTOP-CVFORV8
Processor Intel(R) Pentium(R) CPU 4405U @ 2.10GHz 2.10 GHz
Installed RAM 8.00 GB (7.82 GB usable)
Device ID 5425B847-294D-4558-8348-49ACD1579795
Product ID 00325-96060-56115-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

 

Edition Windows 10 Home
Version 21H2
Installed on ‎3/‎31/‎2021
OS build 19044.3086
Serial number MP174229
Experience Windows Feature Experience Pack 1000.19041.1000.0

 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for this info, bellestarr99.

     

    If you have any security programs, like Walter mentioned, can you try to temporarily disable them and see if that helps with the installation?

     

    If not, try from this link instead and let us know what happens.

    • bellestarr99's avatar
      bellestarr99
      Explorer | Level 3
      2 years ago

      Nope, firewall off didn't work. I had tried that link a few times already...downloads but won't open per the screenshot.    Was just looking around and now i can see dropbox in my library as being on desktop so I guess I can now access my photos on my laptop to upload.  But it isn't listed as an active app anywhere, no icon. Weird. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi bellestarr99, you mentioned the "iobit uninstaller", have you tried uninstalling directly from the device's Settings > Apps?

         

        Just asking, to check if an uninstall then re-install would help. 

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