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Forum Discussion

gerryvdbyl's avatar
gerryvdbyl
Explorer | Level 3
2 years ago

Dropbox won't start on MacBook.

Dropbox won't start on my MacBook anymore.  It worked for years, but suddenly it stopped.  When I click on the icon in the top bar, it used to show recent files, access to files, etc.  Now it jus s...
Desktop
Install
Mac
Setting up the apps
gerryvdbyl's avatar
gerryvdbyl
Explorer | Level 3

Hello Calvin

 

Thanks for your response.  I've been out of office for a few days, I'm sorry about the delay in replying to you.

 

There are currently 41056 items in my dropbox when I go to Get Info from the finder window. 

 

The device is listed when I go to the security tab.  All the other devices listed are functioning as expected, but the MacBook (which is contained in the list) is the device on which Dropbox just can't seem to launch.  

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi gerryvdbyl, could you confirm the version of the Dropbox desktop application you're running?

 

You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. 

 

Also, iss there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains?

  • gerryvdbyl's avatar
    gerryvdbyl
    Explorer | Level 3
    2 years ago

    Hi Megan

     

    The version on my MacBook is 180.4.4912.  This is the one that doesn't start up.

     

    The version on my IMAc that works is also 180.4.4912, but this one works perfectly. 

     

    I do not have a proxy or VPN running.  But the Apple Firewall is active on both devices, and both devices connect to the internet via the same wifi network, same router and same ISP fibre internet connection. 

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi gerryvdbyl, thanks for letting me know! 

       

      If you right click on your Dropbox folder in your Finder, and check its Properties, can you let me know how many files you have there? 

       

      Would it be more than the app's 300K soft limit?

      • gerryvdbyl's avatar
        gerryvdbyl
        Explorer | Level 3
        2 years ago

        Hi Megan

         

        Currently I have 41056 items in my Dropbox.  But surely if it was the "soft limit", I'd experience the same problem on all devices?

         

        According to Finder Get Info:

        "176,510,637,499 bytes (3.65 GB on disk) for 41,056 items"

         

        Gerry

         

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