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Forum Discussion
Dropbox vs. Ventura nightmare (191.4.4995)
Welp, week two and the "new" Dropbox update continues to reek havoc on my iMac. I've read a lot of community threads, and can already weed out that this is not a "beta" version. I've installed DB ver...
UPDATE: Feb 12, 2024
For anyone who finds this thread and is having issues, it's been about a week now since my system has stabilized after updating to the most recent version of Dropbox Desktop app for mac, which initially caused so much trouble for me. I'll admit that I was not optimistic that the Dropbox desktop app for mac would ever be stable again in current Apple/Mac Operating Systems, but it did eventually seem to work itself out. The two keys that seemed to likely help make any difference, although I can't confirm it so it's just my best hunch, are quitting the "fileproviderd" process in the Apple Activity Monitor app, a dozen shut-downs and restarts over several days, and eventually, with enough time, it all returned back to normal—allowing me to do the two special resets. Good luck out there.
Thanks, but wouldn't it be helpful to others in the community to track it here? It seems like sending me back to a chat or email trade is silo'ing off your team's approach to resolving this—which to be honest, my fear is that there simply is not going to be great integration between the new DB desktop app upgrade and Apple OS's.
Walter
Dropbox Staff
Dropbox StaffHey tomgrin74 - sorry to jump in here, but could you share your ticket's ID so that we can look it up in our system?
As for the issue you're facing, have you tried fixing your hard-links and permissions since you first noticed it?
Sorry, I don't know what my chat transcript ID was from the other day. You'd have to look that up by my user account.
The "hard-links and permissions" article that you linked me to is for Windows, I'm on Mac OS Ventura. So I would need something more specific for Apple users.
Btw - Dropbox desktop app has just be running for hours and is still on "Starting" under the Sync History tab. And when I click the top menu tray icon, it shows me not logged in. But if I try to "Sign in" nothing happens. I've tried quitting the app and restarting it, same problem. See screen shot.
"Starting" - and not "Signed in" even though I try to Sign In, nothing happens
"fileproviderd" is constantly using over 100% CPU usage.
Ok, apologies, after a second, closer look, I did find the Mac instructions in that article you shared with me. Repairing Hard Links does not work, it gives an error. But repairing Permissions did work successfully. However, then I tried to repair Hard Links, and it still gives an error and says to reach out to support.
- Walter
Could you check your email's inbox and see if you can find your email interaction with our support team tomgrin74? If you chatted with a member of the support team you should have received an email with a ticket number as a reference.
I'm only asking as at this point we'd need to revert to email communication to further assist with account and device specific information.
