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cme2's avatar
cme2
Helpful | Level 5
2 years ago

Dropbox unexpectedly quit on Mac

I'm receiving a message Dropboxb unexpectedly quit and even after a restart of Dropbox the app does not open. If I try to manually open the App it opens, tries to sync fails, and then restarts. MacOS...
Desktop
Error Messages
Mac
  • cme2's avatar
    cme2
    2 years ago

    I manually installed 168.2.466 and the app seems stable now. 

cme2's avatar
cme2
Helpful | Level 5

I manually installed 168.2.466 and the app seems stable now. 

rmundell's avatar
rmundell
Helpful | Level 6
2 years ago

How do you do that if Dropbox wont stay open? I have the same problem.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey rmundell, could you clarify the version of the Dropbox desktop app installed on your computer at the moment and your computer's OS version?

    • rmundell's avatar
      rmundell
      Helpful | Level 6
      2 years ago

      my Macbook is using ventura 13.4.1. The dropbox version is181.4.5678

    • rmundell's avatar
      rmundell
      Helpful | Level 6
      2 years ago

      a few minutes after starting, i get an error saying that dropbox unexpectedly quit. I have tried reinstalling it, but get the same message. This only happens on my Macbook Pro. it runs fine on the windows computers, but doesnt show any of the files i have saved from my macbook.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the update here, rmundell.

         

        Can you take a look at the troubleshooting steps for this error here, to see if anything helps?

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