Forum Discussion

Helpful | Level 6

9 months ago

Solved

Dropbox Client for Linux on Ubuntu 24.04 LTS- icon not clickable.

Guys, I've noticed a bug on Dropbox Client on Ubuntu 23.10 and the same occurs on Ubuntu 24.04 LTS after a installed it from scratch on my machine. It's really a bug on the app on desktop. The ...

Daphne
6 years ago
Hello there Dkcc74,

Could you first just try the steps below to see if any of them resolves the issue you're having:

Try using a different web browser

Use an incognito/private window

Clear the browser cache

If the issue persists, would you mind sending a screenshot of the error messages that you're seeing? Also, can you let me know what steps you're taking when you get the error? For example, when trying to sign in to Dropbox or trying to access a certain web page.

I hope this helps, let me know how it goes - thanks!

Jay

Dropbox Staff

7 days ago

Hi Bulldog87, could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Bulldog87

Explorer | Level 3

7 days ago

Done, thanks, seems to work for now.

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Software version 219.45.4463. The problem is present on two W11 devices, both received the Dropbox update. Dropbox and Wind...","body@stringLength":"572","rawBody":"

The Windows 11 Dropbox app updated on Wednesday and now repeatedly crashes. Software version 219.45.4463. The problem is present on two W11 devices, both received the Dropbox update. Dropbox and Windows 11 has been reinstalled on one device. Both are company managed and had no issues with Dropbox prior to this update.

Error message: Dropbox Unexpectedly Quit
Your files are safe. Restart Dropbox to resume sync and other features.

I have gone through Event Viewer but don't see any crash logs related to Dropbox.

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Done, thanks, seems to work for now.

","body@stringLength":"43","rawBody":"

Done, thanks, seems to work for now.

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Hi Bulldog87, could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

","body@stringLength":"516","rawBody":"

Hi , could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

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