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redakce

New member | Level 1

3 months ago

Solved

Dropbox throws a startup error on my macOS Big Sur computer.

Hi everybody. I'm not able to start Dropbox desktop app. After reinstalling on Mac os Big Sur the problem persists.

desktop

Error Messages

Mac

Lusil
7 years ago
Hi robsimal!

Could it be that the shared folder that they are sharing is larger than the space available on your account?

Please remember that a Dropbox account can't sync more than its quota. In other words, a 2 GB account can't sync more than 2 GB. Since every member of a shared folder can add/edit shared content, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders.

For this reason, I’d recommend asking the other user to send a shared link of the folder which gives recipients the capability to view the shared content without taking up space on your account.

I hope this helped. Let me know if you have any other questions!

Mod note: edited to update links in post. [last updated 2022]

7 Replies

Rich
Super User II
3 months ago
redakce wrote:
I'm not able to start Dropbox desktop app. After reinstalling on Mac os Big Sur the problem persists.

That screenshot isn't the error. It's just showing a link to the error. Click the blue link to open the file. Copy the full content of the file and paste it in a reply here.
redakce
New member | Level 1
3 months ago
bn.BUILD_KEY: Dropbox
bn.VERSION: 216.4.4420
bn.constants.WINDOWS_SHELL_EXT_VERSION: 77
bn.is_frozen: True
machine_id: 7b93000c-9a6e-5090-ae01-a7992e1ba437
pid: 798
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Jarda', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jaroslav Mareš', pw_dir='/Users/Jarda', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='Jarda', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jaroslav Mareš', pw_dir='/Users/Jarda', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Jarda'
appdata: '/Users/jaroslavmares/.dropbox/instance1'
real_path='/Users/jaroslavmares/.dropbox/instance1'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=80
parent mode=0o40755 uid=501 gid=80
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/s2/bb8zwpyn1j9ghprmgts_w63r0000gn/T'
real_path='/private/var/folders/s2/bb8zwpyn1j9ghprmgts_w63r0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 1381, in safe_makedirs
File "desktop/dropbox/fsutil.py", line 709, in safe_makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/jaroslavmares'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 8535, in main_startup
File "desktop/dropbox/client/main.py", line 2773, in initialize
File "desktop/dropbox/client/main.py", line 1768, in startup_low
File "desktop/dropbox/client/main.py", line 1390, in safe_makedirs
File "desktop/dropbox/fsutil.py", line 709, in safe_makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/jaroslavmares'
- redakce
  New member | Level 1
  3 months ago
  The problem emerged after I've renamed user and home folder. There must be somewhere still the former name. I've reinstalled Dropbox and deleted Dropbox files in user library as well. But it is still somewhere else.
  - Nancy
    Dropbox Staff
    3 months ago
    Thanks for sending over the full error log, redakce! After checking it, there are two usernames showing, so this seems to be the reason why you’re seeing this error indeed.
    Can you follow these steps and let me know if they help?

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Hi everybody. I'm not able to start Dropbox desktop app. After reinstalling on Mac os Big Sur the problem persists.

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Hi everybody. I'm not able to start Dropbox desktop app. After reinstalling on Mac os Big Sur the problem persists.

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Dropbox throws a startup error on my macOS Big Sur computer.","moderationData":{"__ref":"ModerationData:moderation_data:820012"},"body":"

redakce wrote:\n
I'm not able to start Dropbox desktop app. After reinstalling on Mac os Big Sur the problem persists.
\n

That screenshot isn't the error. It's just showing a link to the error. Click the blue link to open the file. Copy the full content of the file and paste it in a reply here.

bn.BUILD_KEY: Dropbox

bn.VERSION: 216.4.4420

bn.constants.WINDOWS_SHELL_EXT_VERSION: 77

bn.is_frozen: True

machine_id: 7b93000c-9a6e-5090-ae01-a7992e1ba437

pid: 798

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='Jarda', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jaroslav Mareš', pw_dir='/Users/Jarda', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='Jarda', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Jaroslav Mareš', pw_dir='/Users/Jarda', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/Jarda'

appdata: '/Users/jaroslavmares/.dropbox/instance1'

real_path='/Users/jaroslavmares/.dropbox/instance1'

not found

parent not found

dropbox_path: None

not found

parent not found

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=501 gid=80

parent mode=0o40755 uid=501 gid=80

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/s2/bb8zwpyn1j9ghprmgts_w63r0000gn/T'

real_path='/private/var/folders/s2/bb8zwpyn1j9ghprmgts_w63r0000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File \"desktop/dropbox/client/main.py\", line 1381, in safe_makedirs

File \"desktop/dropbox/fsutil.py\", line 709, in safe_makedirs

File \"../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py\", line 213, in makedirs

File \"../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py\", line 223, in makedirs

PermissionError: [Errno 13] Permission denied: '/Users/jaroslavmares'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):

File \"desktop/dropbox/client/main.py\", line 8535, in main_startup

File \"desktop/dropbox/client/main.py\", line 2773, in initialize

File \"desktop/dropbox/client/main.py\", line 1768, in startup_low

File \"desktop/dropbox/client/main.py\", line 1390, in safe_makedirs

File \"desktop/dropbox/fsutil.py\", line 709, in safe_makedirs

File \"../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py\", line 213, in makedirs

File \"../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py\", line 223, in makedirs

PermissionError: [Errno 13] Permission denied: '/Users/jaroslavmares'

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The problem emerged after I've renamed user and home folder. There must be somewhere still the former name. I've reinstalled Dropbox and deleted Dropbox files in user library as well. But it is still somewhere else.

Thanks for sending over the full error log, redakce! After checking it, there are two usernames showing, so this seems to be the reason why you’re seeing this error indeed.

Can you follow these steps and let me know if they help?

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