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Forum Discussion

Lyralina's avatar
Lyralina
Explorer | Level 4
2 years ago

Dropbox thinks my PC is offline

Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try...
desktop
Error Messages
Install
Windows
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    I want to go through some of the main reasons you might be seeing the "No internet connection. Your computer is currently offline. Please check your network settings” message, and how you can fix it.
     
    Why are you getting this message?
     
    The most likely reason is that there is another app installed on your device or network that is trying to intercept Dropbox's traffic. You may also see this message if you’re on our Basic plan, and have already already signed into three devices — more info on this here. 
     
    How can you resolve it? 
     
     
    • If your computer is on a work network, we’d recommend checking the permissions with your IT staff.
     
    • Update your software and operating system, as these updates often include patches for known vulnerabilities, and fix bugs and glitches that can lead to crashes or system instability.
     
    These are the two common triggers for this message (that we’ve seen so far)! And as always, if you need further assistance, please let us know.
     
    Thanks,
    Sam 
AZI_doum's avatar
AZI_doum
Explorer | Level 4
2 years ago

Hello,

I have the famous error "Your computer is currently offline" when it is not.  I tried all the tricks found by googling, but the error remains.  I tried to follow the process with Process Moitor, made sure that the IP address range [removed per Community Guidelines] are fully accessible, but to no avail, the error just keeps popping up.

What is DropBox Windows desktop app looking for?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey AZI_doum! Thanks for posting here. 

     

    Do you have any antivirus/firewall that could be blocking your access to the Dropbox app? 

     

    Also, if you’re on a Basic plan, can you please check how many devices are currently linked to your Dropbox account?

    • AZI_doum's avatar
      AZI_doum
      Explorer | Level 4
      2 years ago

      I am not getting to the point it asks for my credentials, since it thinks I am not connected to internet.  I deactivated all firewall and anti-virus, even the real time of Defender.  With Process Monitor, I see it sends out packets and then retransmit, for which I do not know what it means.  Packets are going out, I even tried a route through a VPN that does not block any traffic at all, still same results.

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