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Forum Discussion

Lyralina's avatar
Lyralina
Explorer | Level 4
2 years ago

Dropbox thinks my PC is offline

Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try...
desktop
Error Messages
Install
Windows
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    I want to go through some of the main reasons you might be seeing the "No internet connection. Your computer is currently offline. Please check your network settings” message, and how you can fix it.
     
    Why are you getting this message?
     
    The most likely reason is that there is another app installed on your device or network that is trying to intercept Dropbox's traffic. You may also see this message if you’re on our Basic plan, and have already already signed into three devices — more info on this here. 
     
    How can you resolve it? 
     
     
    • If your computer is on a work network, we’d recommend checking the permissions with your IT staff.
     
    • Update your software and operating system, as these updates often include patches for known vulnerabilities, and fix bugs and glitches that can lead to crashes or system instability.
     
    These are the two common triggers for this message (that we’ve seen so far)! And as always, if you need further assistance, please let us know.
     
    Thanks,
    Sam 
Redalong's avatar
Redalong
Helpful | Level 5
Unfortunately I couldn’t get it fixed. Also the Dropbox team couldn’t help. I suspect it’s being blocked by my work.
Frankee787's avatar
Frankee787
Explorer | Level 4
2 years ago
Strange enough, my home laptop has nothing blocking it. No firewall or anti-virus. Still not sure why it stopped suddenly.

My Mobile app shows everything is fine. I have a PLUS account so can't he a restriction on number of devices.
  • Redalong's avatar
    Redalong
    Helpful | Level 5
    2 years ago
    I have problem only in my work laptop. Nowhere else. But I do find it strange that also others like you, have the same. It makes me think that it might be something else.
    Anyway, they closed my ticket and can’t help me anymore. So I keep following here, to see if anyone found solution.
    • sue1201's avatar
      sue1201
      Explorer | Level 4
      2 years ago

      Hi, I've been having this exact same problem starting today.

      I use Dropbox Basic on a brand new PC with Windows 11 Home, and on an older machine clean install of Windows 10.  Also occasionally on a work computer with Windows 10.  And when I'm away from home, I use the app on my phone.  I am aware that I can only have 3 devices using the Basic app at one time - if I accidentally try to use a 4th, it pops up and refuses to login.

      So I've just re-vamped a laptop with Windows 10 Home, and have been using the web Dropbox on it.  Today I decided to add the app, but it gives me the problem all of you have been having.

      I've tried all the suggested solutions including shutting down the firewall and Defender (which makes me very nervous!)  but nothing has worked.

      Keep this thread going, a solution needs to be found.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hello all, I hope you're having a great Monday so far. 

       

      Can you confirm if Dropbox is accessible when you visit your account through your web browser? 

       

      Also, Redalong, could you kindly provide me with your ticket number, in order for me to locate it on our system?

      • Redalong's avatar
        Redalong
        Helpful | Level 5
        2 years ago
        My ticket is closed. But it was ticket/20931629

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