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Forum Discussion

Lyralina's avatar
Lyralina
Explorer | Level 4
2 years ago

Dropbox thinks my PC is offline

Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try...
Desktop
Error Messages
Install
Windows
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    I want to go through some of the main reasons you might be seeing the "No internet connection. Your computer is currently offline. Please check your network settings” message, and how you can fix it.
     
    Why are you getting this message?
     
    The most likely reason is that there is another app installed on your device or network that is trying to intercept Dropbox's traffic. You may also see this message if you’re on our Basic plan, and have already already signed into three devices — more info on this here. 
     
    How can you resolve it? 
     
     
    • If your computer is on a work network, we’d recommend checking the permissions with your IT staff.
     
    • Update your software and operating system, as these updates often include patches for known vulnerabilities, and fix bugs and glitches that can lead to crashes or system instability.
     
    These are the two common triggers for this message (that we’ve seen so far)! And as always, if you need further assistance, please let us know.
     
    Thanks,
    Sam 
Frankee787's avatar
Frankee787
Explorer | Level 4
2 years ago
Hello All
Did anyone get this fixed. I have been having the exact same issue. The sync stopped working a few weeks back. So I did everything that has been mention here.

Still no luck.
  • Redalong's avatar
    Redalong
    Helpful | Level 5
    2 years ago
    Unfortunately I couldn’t get it fixed. Also the Dropbox team couldn’t help. I suspect it’s being blocked by my work.
    • Frankee787's avatar
      Frankee787
      Explorer | Level 4
      2 years ago
      Strange enough, my home laptop has nothing blocking it. No firewall or anti-virus. Still not sure why it stopped suddenly.

      My Mobile app shows everything is fine. I have a PLUS account so can't he a restriction on number of devices.
      • Redalong's avatar
        Redalong
        Helpful | Level 5
        2 years ago
        I have problem only in my work laptop. Nowhere else. But I do find it strange that also others like you, have the same. It makes me think that it might be something else.
        Anyway, they closed my ticket and can’t help me anymore. So I keep following here, to see if anyone found solution.

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