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Lyralina's avatar
Lyralina
Explorer | Level 4
2 years ago

Dropbox thinks my PC is offline

Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try...
desktop
Error Messages
Install
Windows
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    I want to go through some of the main reasons you might be seeing the "No internet connection. Your computer is currently offline. Please check your network settings” message, and how you can fix it.
     
    Why are you getting this message?
     
    The most likely reason is that there is another app installed on your device or network that is trying to intercept Dropbox's traffic. You may also see this message if you’re on our Basic plan, and have already already signed into three devices — more info on this here. 
     
    How can you resolve it? 
     
     
    • If your computer is on a work network, we’d recommend checking the permissions with your IT staff.
     
    • Update your software and operating system, as these updates often include patches for known vulnerabilities, and fix bugs and glitches that can lead to crashes or system instability.
     
    These are the two common triggers for this message (that we’ve seen so far)! And as always, if you need further assistance, please let us know.
     
    Thanks,
    Sam 
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey robert1881, sorry to hear about this.

 

Have you ensured that isn't caused by an antivirus or firewall you're using on your computer?

 

If you did, please send us a screenshot of the error you may be getting so that we can have a visual too. 

Lyralina's avatar
Lyralina
Explorer | Level 4
2 years ago

Actually, since 1 month ago, I wasn't able to sync on dropbox on this laptop but my other laptop works fine with the same Wifi. It was stuck on syncing files. So I decided to reinstall everything.

 

Now after installing using the offline Dropbox installer again but instantly, the message said "No internet connection" again.

 

The laptop the dropbox icon now appears on the system tray, but it's still stuck at "Starting" and "connecting". I clicked "Signin" but nothing happens.

 

I'm not hitting the 3 device limit. I set it to No proxies ,deactivated Firewall, antivirus (Windows Defender) etc.

 

I even tried netsh winsock reset from CMD but Dropbox still doesn't work

  • robert1881's avatar
    robert1881
    Helpful | Level 5
    2 years ago
    Lyralina

    This sounds like exactly what is happening with mine too.
    • Lyralina's avatar
      Lyralina
      Explorer | Level 4
      2 years ago

      Yeah, uninstalling, reinstalling, rebooting, etc. doesn’t work. Even changed wifi but that didn’t work either. There’s plenty of hard disk drive. I use Windows 11 Home. Now I can’t use Dropbox on my laptop. 

      • selimguner's avatar
        selimguner
        New member | Level 2
        2 years ago

        I had the same problem with my laptop computer. I tried everything but I could not solve. Then I found out that the problem was about the free version of Dropbox desktop application. It supports an acount can be logged in 3 devices at the same time. Somehow, my laptop seemed as two different devices according to Dropbox.  So I logged in to my Dropbox by Dropbox website then I deleted one of the laptop devices . (The other devices my PC and my Phone). Then the problem solved. It is a bit complicated so sorry for my poor English :))

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