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Forum Discussion

Lyralina's avatar
Lyralina
Explorer | Level 4
2 years ago

Dropbox thinks my PC is offline

Dropbox installer fails, saying "The installer could not connect to the Internet. Ensure that your computer is connected to the Internet and your firewall allows DropboxUpdate.exe to connect then try...
desktop
Error Messages
Install
Windows
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    I want to go through some of the main reasons you might be seeing the "No internet connection. Your computer is currently offline. Please check your network settings” message, and how you can fix it.
     
    Why are you getting this message?
     
    The most likely reason is that there is another app installed on your device or network that is trying to intercept Dropbox's traffic. You may also see this message if you’re on our Basic plan, and have already already signed into three devices — more info on this here. 
     
    How can you resolve it? 
     
     
    • If your computer is on a work network, we’d recommend checking the permissions with your IT staff.
     
    • Update your software and operating system, as these updates often include patches for known vulnerabilities, and fix bugs and glitches that can lead to crashes or system instability.
     
    These are the two common triggers for this message (that we’ve seen so far)! And as always, if you need further assistance, please let us know.
     
    Thanks,
    Sam 
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Lyralina, sorry to hear you're having issues with this.

 

Could you temporarily disable any antivirus or firewalls you may have running on your computer and try again?

 

If you still get the same results, please send us a screenshot so that we can have a visual too.

 

Thanks!

  • Lyralina's avatar
    Lyralina
    Explorer | Level 4
    2 years ago

    I turned Anti-virus, Firewall off and it's still showing the same error. Can't even start Dropbox.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry to hear this persists Lyralina 

       

      Is the desktop app's icon showing up in your system tray at all? 

       

      Could you try the offline installer from this page one more time for me and let me know how it goes?  

       

      Also, if you happen to be on the Basic plan, make sure that you have no more than 3 connected devices to your account as you might be hitting the device limit. 

       

      Let me know of any updates!

      • robert1881's avatar
        robert1881
        Helpful | Level 5
        2 years ago

        Walter

         

        no, I am not at my 3 limit (just desktop Mac mini & iPhone devices)

         

        I tried downloading the offline Dropbox app, but after the download ran, I didn't see any different app to open.

         

        Yes, the icon is showing up in my system tray, but is says "no internet connection" & still continually says "starting".  I obviously have an internet connection if I'm able to get on the Dropbox website & reply back to these messages.  

         

        Any other tips?

        Thanks

        Robert

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