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Forum Discussion

Rob S.47's avatar
Rob S.47
Helpful | Level 6
24 days ago

Dropbox stopped working on iPad, deleted and reinstalled, will not login.

On my iPad, I could not sign in to dropbox and use it as I have been for the last several years. I kept getting a spinning circle telling me it was trying to sign out. I close the app, then reopened ...
Error Messages
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iOS
Mobile
  • Rob S.47's avatar
    Rob S.47
    23 days ago

    I'm entering my email and password manually.

    I'm sorry to have wasted everyone's time, as it turns out it was a problem with my password program. I fixed it and can login.

    Thanks for all the support.

Rob S.47's avatar
Rob S.47
Helpful | Level 6

iPadOS 15.8.2

DB 400.2

 

The App Store stated it was compatible with the iPad before I installed it.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
24 days ago

It should work....

 

Have you tried to delete the app, reboot and press and hold the side buttons till Apple icon appears and then reinstall?

  • Rob S.47's avatar
    Rob S.47
    Helpful | Level 6
    24 days ago

    Just tried, same message, "sign in failed. The provided user information is invalid."

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      23 days ago

      Hey Rob S.47 - could you send us a screenshot of the exact error you're getting so that we can have a visual too?

       

      Also, what is the exact OS version of your iPad? Have you made sure that you're not hitting your account's device limit if you're on the Basic plan?

      • Rob S.47's avatar
        Rob S.47
        Helpful | Level 6
        23 days ago

        I checked my devices, only 2 active now, this should be the third.

        iPadOS 12.8.2

         

         

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