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Forum Discussion

Rob S.47's avatar
Rob S.47
Helpful | Level 6
2 months ago

Dropbox stopped working on iPad, deleted and reinstalled, will not login.

On my iPad, I could not sign in to dropbox and use it as I have been for the last several years. I kept getting a spinning circle telling me it was trying to sign out. I close the app, then reopened ...
Error Messages
Install
iOS
Mobile
  • Rob S.47's avatar
    Rob S.47
    2 months ago

    I'm entering my email and password manually.

    I'm sorry to have wasted everyone's time, as it turns out it was a problem with my password program. I fixed it and can login.

    Thanks for all the support.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago

What is the operating system on the iPad and version of Dropbox?

  • Rob S.47's avatar
    Rob S.47
    Helpful | Level 6
    2 months ago

    iPadOS 15.8.2

    DB 400.2

     

    The App Store stated it was compatible with the iPad before I installed it.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 months ago

      It should work....

       

      Have you tried to delete the app, reboot and press and hold the side buttons till Apple icon appears and then reinstall?

      • Rob S.47's avatar
        Rob S.47
        Helpful | Level 6
        2 months ago

        Just tried, same message, "sign in failed. The provided user information is invalid."

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