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Forum Discussion

Believer's avatar
Believer
Explorer | Level 3
6 years ago

Dropbox Set Up takes forever to allow signing in

I installed dropbox on Windows 10 laptop and all went on well. However, when I click the icon to sign in, the "Set Up Dropbox" window keeps spinning forever without bringing the places for signing in...
Desktop
Setting up the apps
  • Walter's avatar
    Walter
    6 years ago

    Of course there is  Believer  - I just sent you a brief message to your Dropbox associated email address (ticket with ID: 8967782) so we can work on this together.

    Take a look at my message and we'll take it from there.

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there Believer  - happy Monday and welcome to our forums!

As you're having connection problems with the Dropbox application, kindly note that this usually means there is an antivirus, firewall, security program, proxy or VPN blocking the Dropbox desktop client - could you check if this is the case?

Alternatively, you could disable those (firewalls, antivirus etc.) temporarily - just for troubleshooting's sake -  and run our offline installer for your Windows device from the page below: 

https://www.dropboxforum.com/t5/Desktop-client-builds/Stable-Build-67-4-83/m-p/329873#M5201

Keep me posted!

Believer's avatar
Believer
Explorer | Level 3
6 years ago
Dear Walter,

Thanks for the prompt reply. I have tried all the above options. I even uninstalled the antivirus I had and installed the offline version the way it is to be done but there is just no change...
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Sorry to hear about this - in this case, you can try a clean, advanced re-install as a next step to try and resolve this.

    Let me know how it goes and we'll take it from there Believer !

    • Believer's avatar
      Believer
      Explorer | Level 3
      6 years ago

      Walter I went through that step before contacting this page...it wasn't helpful either

    • Believer's avatar
      Believer
      Explorer | Level 3
      6 years ago

      Walter Is there any further technical support about this? I'm still waiting to hear from you. I badly need help!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Of course there is  Believer  - I just sent you a brief message to your Dropbox associated email address (ticket with ID: 8967782) so we can work on this together.

        Take a look at my message and we'll take it from there.

        Thanks!

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