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Stirling Projects's avatar
Stirling Projects
Explorer | Level 4
2 years ago

Dropbox Paper - "Dropbox refused to connect" when inserting video on paper

I am suddenly getting this error when uploading video links to dropbox paper.  Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating.   I'm using Chrome - tried restarting both chrome and the computer - closing dropbox and signing in again. Turning off a couple of unrelated chrome extensions (saw that as a suggestion on here). 

 

But the issue persists.

 

 

 

Dropbox Paper
Error Messages
Web
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there Stirling Projects, sorry to hear about this.

     

    Can you please clear your browser's cache or try another browser and let us know if this persists?

     

    If it does, you might want to check if your browser is up to date too.

     

    In any case, please keep us posted!

    • Stirling Projects's avatar
      Stirling Projects
      Explorer | Level 4
      2 years ago

      Walter Thanks for the quick response. 

       

      Emptied the cache, and updated Chrome. Relaunched and tried again, and the issue persists. 

      Also tried in Safari, and the result is the same. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Did you try an incognito or private browsing window as well Stirling Projects ?

         

        Also, what type of files are giving you the error and how large are they? 

    • tobiaspe's avatar
      tobiaspe
      Explorer | Level 3
      2 years ago

      I am using Dropbox Paper in Chrome.

      I am using my work profile in the browser and my personal email as login for Paper.

       

      Until today everything has worked fine and dandy, but since dragging 5 pdf:s from my hard drive to a Paper document,

      I get "www.dropbox.com refused to connect." every single time. I have tried to empty the cache, restart Chrome, log out

      and log in again and adding the same files by using the /dropbox command.

       

      The result is still the same. I can add and access pictures. I can add pdf:s but not access them in read mode.

      Note that this all worked just fine a few weeks ago, i.e. before my vacation.

       

      Good to know is that I am on a MacBook Pro.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi tobiaspe, thanks for messaging the Community!

         

        Could you try using incognito/private browsing mode without any extensions running, and even resetting your browser entirely?

         

        Keep me updated with any progress!

  • Aoife_Kna's avatar
    Aoife_Kna
    Explorer | Level 4
    2 years ago

    Same issue here - none of the fixes above work. I cannot upload any video to Dropbox Paper even if the video is already on Dropbox!

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