You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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sfsam's avatar
sfsam
New member | Level 1
13 days ago

Dropbox on Mac stuck syncing indefinitely for days.

The Dropbox icon in my menu bar has shown the syncing icon for days. I've tried restarting the app as well as restarting my computer. When Dropbox starts up, it says "Syncing 2 files..." for a little...
desktop
Mac
sync
sfsam's avatar
sfsam
New member | Level 1

Hi Megan,

I've had File Provider working for many months. The syncing issue I'm reporting started several days ago. The icons in the Dropbox folder are all green circles with the white checkmark.

I did the 'Fix hardlinks' button and it reported that it worked. But the syncing issue persists. I then did the 'Fix permissions' button and it reported that it was unable to fix permissions. I restarted Dropbox after each button. As before, it says 'Syncing 2 files...' for a minute or so and then changes to just 'Syncing...'. The menu bar icon has the syncing badge.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 days ago

Hope you don’t mind if I jump in, sfsam. Have you already tried reinstalling the Dropbox app, as well? 

If not, can you also give it a go and let me know about any updates?

  • sfsam's avatar
    sfsam
    New member | Level 1
    12 days ago

    Hi Nancy,

    Yes, I tried that. Same result: "Syncing 2 files" at first and then indefinitely "Syncing..." indefinitely.

    v214.3.5170

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      12 days ago

      Thanks for clarifying! v214.3.5170 is our beta app version, which is experimental; did you install it to test if the issue would persist? I’m just asking because I can see you were running the stable version initially.

      Are you still having issues if you disable "Early access" from here and go back to the stable version?

      • sfsam's avatar
        sfsam
        New member | Level 1
        12 days ago

        I followed the "stable version" link in your reply and it downloaded an installer. I ran the installer and it again installed v214.3.5170. When I did the first reinstall, I'd gotten the installer from: https://www.dropbox.com/install and it gave me v214.3.5170.

        I already had "Early access" turned off in my preferences.  I never intended to use a beta. Issue persists.

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