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Forum Discussion
Dropbox not working in MacOS High Sierra
After updating to MacOS High Sierra 10.13, my dropbox on my Macbook Air start not syncing. Then I tried to uninstall and then install the dropbox again. However, when i press the dropbox icon after...
It's working again! Great, thanks a lot!
It seems there were some solutions that worked but it wasn't clear from the posts which did and did not. I was able to get mine to work again. It was as simple as downloading and installing the app again. I did not have to remove my folders or the old app. It updated the app and immediately after the update was complete, my files began to sync again. I hope this solution is more helpful. Here is a link to the install.
https://www.dropbox.com/install
- Jay
Dropbox Staff
The trend I’ve seen so far in this thread is that users are reinstalling the Dropbox desktop application and the app works again. Then again, it doesn’t work, and Terminal commands work.
And then again, they don’t.
Since we don’t have these issues here, I can only speculate that perhaps installing an update for High Sierra somehow overwrites certain permissions or handles, making the Dropbox app stop working. Perhaps this is why reinstalling it is working sometimes since the correct Dropbox permissions return.
However there’s no way for me to check from my end here. Each user’s machine is different also, as even the exact same version of OS X could have different configuration for a plethora of apps, settings, and so on.
We’d highly recommend that if you’re still experiencing the same issue, to write to us directly so our support team can troubleshoot directly:
https://www.dropbox.com/support/email/dropbox_app/submit
