You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

wkyandy's avatar
wkyandy
Helpful | Level 6
8 years ago

Dropbox not working in MacOS High Sierra

After updating to MacOS High Sierra 10.13, my dropbox on my Macbook Air start not syncing.  Then I tried to uninstall and then install the dropbox again.  However, when i press the dropbox icon after...
Setting up the apps
  • Zeipo's avatar
    Zeipo
    8 years ago

    It's working again! Great, thanks a lot!

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey wkyandy, welcome to our community!

Usually, the first step in troubleshooting startup issues is to make sure you’re up to date on OS and our app. We then would check for any security, antivirus apps, firewalls or proxies that may be interfering. 

Are you sure that the install completed successfully? It may be worth trying our offline installer too, to see if it would make a difference too. 
Are you getting any error messages? 

If you still can’t get this worked out, I suggest submitting a support ticket, so one of our team can investigate further. 

Let me know. 
Thanks! 
  • wkyandy's avatar
    wkyandy
    Helpful | Level 6
    8 years ago

    Hi Sanchez,

     

    Thanks for your advice.  I tried to download the updates from the offline installer and the situation even more worse.  After the MacOS warn me the installer will install the dropbox desktop client, then nothing come out.  When I tried to click the dropbox icon twice to start installation again, it came out nothing.  

     

    Seems I need to wait dropbox have updates?  Are there any other advice?  Thanks.

    • Sanchez's avatar
      Sanchez
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Hey wkyandy, 

      Is there no error message at all? Are you seeing anything that would help me troubleshoot with you? Screenshots would help too, if you have something you can show me. 

      Alternatively, you can write in to our support team so that an agent can take a closer look and assist. 

      Thanks! 
      • wkyandy's avatar
        wkyandy
        Helpful | Level 6
        8 years ago

        Dear Sanchez,

         

        Thanks for your notes.  Sorry to inform you that there are "No responses" from my Macbook.  The screen show nothing after i press the dropbox icon after installation.

         

        I tried to install the dropbox to my Macbook from online or offline downloads.  But still the same results....

         

        andy

  • rellinor's avatar
    rellinor
    New member | Level 2
    8 years ago

    i have the same issues.  Did you ever solve the problem???

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!