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Forum Discussion
"Dropbox is running in compatibility mode" error on Windows 10
I am a user currently running Windows 10 Pro, x64 system.
Until yesterday, the Dropbox desktop app was working perfectly fine. However, today, the app suddenly stopped working, and I encountered an...
Please, help me.😭
- Hannah
Dropbox Staff
Hi there, Sol Lee, thanks for letting us know about this error.
Did you recently install or started using any security programs, like an antivirus, VPN, firewall etc?
If so, can you temporarily disable them, to see if that helps?
Let me know how it goes.
Have a look at the properties of the Dropbox.exe and change the compatibility mode there. I had a similar problem yesterday and RoCol suggested that fix.
https://www.dropboxforum.com/discussions/101001016/dropbox-desktop-app-213-4-4597-thinks-i-have-win8-and-wont-start/811855/replies/812097
Hi, CydweliMez
I followed the reply you suggested from RoCol and changed the compatibility mode to Windows 7, but the same issue occurred with the compatibility mode error window.
Still, thank you so much for giving me your opinion and trying to help resolve the issue.
Hi Hannah,
The security programs have been in use as usual, and there haven’t been any recent installations.
Just in case, I tried disabling the security programs I’m using and rerunning it, but the issue persists.- Hannah
Thanks for the update, Sol Lee.
Do you currently see the small Dropbox icon in your system tray by any chance?
If so, what do you see when you hover your mouse over it?
