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Forum Discussion

Energirad's avatar
Energirad
New member | Level 2
22 days ago

"Dropbox is ending support for Windows 7, 8 and 8.1" message but I'm on a Windows 10 PC.

I get an error message on the screen when starting my PC: Dropbox is ending support for Windows 7, 8 and 8.1. Then I get a message telling me to quit Dropbox. Why do I get this when I have Windows 10...
desktop
Error Messages
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
21 days ago

Hey Energirad, welcome to our Community! 

Odd behavior there indeed.

Is it possible that you recently upgraded your device's OS, by any chance?

In any case, I'd love to have a visual of the error message you mentioned, and specifically the one asking you to quit the app. If you could attach it here, that'd be amazing.

Keep me posted, and we'll take it from there! 

  • Energirad's avatar
    Energirad
    New member | Level 2
    21 days ago

    Here is a picture of the error message and the Windows version. Unable to attach attachments when I press paperclip.

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