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Forum Discussion

Taylor R.4's avatar
Taylor R.4
New member | Level 2
6 years ago

Dropbox iPad app won’t open ANYTHING, iPhone app works fine

I have the latest Dropbox app on my 2011 MacBook, iPhone 6S and iPad 9.7 2017. iPhone and iPad are on iOS 12.1.1. All devices are connected to the same WiFi network. Everything works perfect on the ...
Desktop
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    6 years ago
    Hey there (Taylor R.4) & (ndizzot), your reports here have been echoing this discussion, as you’ve been describing an issue pertaining to your iPad whereas the same steps on your iPhone yield the expected results. If it’s not too much trouble for you, would you mind including a screenshot (omitting personal info) of how this issue has manifested itself on your end, so as to paint a clearer picture of what’s happening?
     
    Spoiler
    From there, can you let me know whether you’re having any pending OS updates on your phone? (Note: The most recent stable release for iOS is 12.1.3.) Also, are you running the latest version of our app (128.2)?  
    Thanks in advance for the time & efforts you’re devoting on that & I’ll be awaiting your next reply on this conversation!
Mohit2000's avatar
Mohit2000
New member | Level 2

I am having exact same problem. I deleted the app and reinstalled it 4 times. I can see all my files but can’t open them. Just the spinning wheel. It was working fine yesterday and it’s working file on my phone and Mac but files are not opening on my iPad. Please help. Thanks 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey Mohit2000, thanks for the nudge; I'll do my best to check back on the possible causes. If it’s not too much trouble for you, I’d appreciate it if you could include a step-by-step description, so as to try & re-create the behavior on my end, as well as some screenshots on how this discrepancy has manifested itself on your end (omitting personal info), so as to further advise. 
 
Once I have these details, I’ll try to address your initial inquiry in a bit more depth. Thanks! 
  • jaosnsmoth's avatar
    jaosnsmoth
    Explorer | Level 4
    6 years ago

    it was working smooth on my iPad Pro when it was running on ios 10 however as I have updated to ios 11.3 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?

     

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey jaosnsmoth, thanks for pinging me here; I’m wondering whether you’ve tried un-installing & re-installing the application anew as a quick fix. Would you mind giving it a go once & circle back to me here with the results? 
       
      Please let me know if this additional step does the trick for you & we’ll take it from there! 

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