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Forum Discussion

Taylor R.4's avatar
Taylor R.4
New member | Level 2
6 years ago

Dropbox iPad app won’t open ANYTHING, iPhone app works fine

I have the latest Dropbox app on my 2011 MacBook, iPhone 6S and iPad 9.7 2017. iPhone and iPad are on iOS 12.1.1. All devices are connected to the same WiFi network. Everything works perfect on the ...
Desktop
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    6 years ago
    Hey there (Taylor R.4) & (ndizzot), your reports here have been echoing this discussion, as you’ve been describing an issue pertaining to your iPad whereas the same steps on your iPhone yield the expected results. If it’s not too much trouble for you, would you mind including a screenshot (omitting personal info) of how this issue has manifested itself on your end, so as to paint a clearer picture of what’s happening?
     
    Spoiler
    From there, can you let me know whether you’re having any pending OS updates on your phone? (Note: The most recent stable release for iOS is 12.1.3.) Also, are you running the latest version of our app (128.2)?  
    Thanks in advance for the time & efforts you’re devoting on that & I’ll be awaiting your next reply on this conversation!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey there (Taylor R.4) & (ndizzot), your reports here have been echoing this discussion, as you’ve been describing an issue pertaining to your iPad whereas the same steps on your iPhone yield the expected results. If it’s not too much trouble for you, would you mind including a screenshot (omitting personal info) of how this issue has manifested itself on your end, so as to paint a clearer picture of what’s happening?
 
Spoiler
From there, can you let me know whether you’re having any pending OS updates on your phone? (Note: The most recent stable release for iOS is 12.1.3.) Also, are you running the latest version of our app (128.2)?  
Thanks in advance for the time & efforts you’re devoting on that & I’ll be awaiting your next reply on this conversation!
  • Taylor R.4's avatar
    Taylor R.4
    New member | Level 2
    6 years ago

    Hi @Jane,

    My DropBox app updates automatically on both devices. I did not know there was an iOS update available. So I updated both my devices.

    My iPhone continues to work fine, and fortunately, my iPad now seems to be working just fine. It would appear that updating iOS solved the issue.

    I will post again in this thread if there are further problems.

    Thank you for your input.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Glad it’s sorted now & thanks for pinging me back to let me know of the results Taylor R.4! :unicorn:
       
      We’re always a post away in case you have further inquiries or thoughts in the future, so don't hesitate to reach back out on our Forum at any time & it’ll be a pleasure to work with you again. Take care until then! 
  • JMT1's avatar
    JMT1
    Explorer | Level 4
    6 years ago

    Hi!

    Same situation for me today. On my iPad I have lastest versions on Office applications and  IOS version 12.1.4. Yesterday everything was fine.

    Reagrds,

    Jussi

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