You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

sumocomputers's avatar
sumocomputers
Explorer | Level 4
8 years ago

Dropbox iOS Conversion of HEIC Photos to JPG on Portrait Mode Photos not Viewable on Sierra

I have my iPhone set to capture HEIC, and Dropbox client set to Save HEIC Photos As JPG.   If you take a "Portrait Mode" photo on the iPhone in HEIC, and have Dropbox convert this to JPG, the JPG i...
desktop
Dropbox Capture
Mobile
Setting up the apps
  • JackRoger's avatar
    JackRoger
    7 years ago

    In fact, there are many HEIC to JPG converter online and most of them are free. I also have the need to convert HEIC photos to JPG. But instead of the free tools, I selected Joyoshare HEIC Converter as it's lossless and supports many popular formats that others don't. It's easy to convert the HEIC photos to JPG or PNG or others with Joyoshare. Maybe you can have a test with its free version first.

Daraclark's avatar
Daraclark
New member | Level 2
8 years ago

Try other methods to convert HEIC to JPG format. iOS 11 can auto change HEIC format. When you transfer HEIF iPhone iPad to Photos, Image Capture, or a PC, the image can be converted to JPEG. Just go to Settings > Photos. In the "Transfer to Mac or PC" section, tap Keep Originals to prevent the media from being converted when importing. Or email these HEIC images, and they should be converted into JPG format. There are also many HEIC to JPG converters, online tools or desktop applications. Just google it. 

  • Vamker's avatar
    Vamker
    New member | Level 2
    8 years ago

    I don't know how you succeeded in converting HEIC to JPG , But I failed several times ,i just want to move my pictures from iOS to Mac .
    >Settings > Photos > Transfer to Mac > Keep originals
    After i done , But these photos can't be opened,
    What am I doing wrong?

    • Koryantii's avatar
      Koryantii
      New member | Level 2
      8 years ago

      OP, did you get it fixed? I have the same issue with you. Which converter you are using? I am following the suggestions in this conversation tutorial and I can view the JPG photos on my MBP (OS X El Capitan)

       

      Credit: iphonetransferrecovery.com/tutorials/convert-heic-to-jpg-iphone.html

      • sumocomputers's avatar
        sumocomputers
        Explorer | Level 4
        7 years ago

        I pinged Dropbox support via email on my ticket, and they said it is still open.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!