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New member | Level 2

9 years ago

Solved

Dropbox has two entries in my PC Startup - Why?

Some of my computers have two startup entries for dropbox. If you open Task Manager - Startup, there are two things using PC resources at startup. The first one appears as "Dropbox (3)." That is t...

desktop

Install

gaspeer
8 years ago
I received this support response to my support ticket last month. I didn't think to post it here, although I think I alerted the support person who sent me this answer of this forum discussion and thought he might share this information. Short answer to these questions regarding multiple Dropbox instances -- it's normal. Longer answer, I will cut and paste this information from Dropbox support:

Frank, Aug 8, 6:54 AM PDT:

Hi Garold,

Thank you for contacting Dropbox!

I can confirm that it is expected to see multiple Dropbox processes in task manager when Dropbox is running. The Dropbox application needs these additional components to monitor that everything is running correctly and that the desktop application is always healthy and up to date. The additional processes should consume a negligible amount of CPU and memory resources. If they are causing any performance issues on your computer please let me know.

Thank you for reaching out with this query, I hope this helps.

Regards,
Frank

Hope that support info will be helpful to others finding this discussion!

Gary

gaspeer

Helpful | Level 6

8 years ago

I received this support response to my support ticket last month. I didn't think to post it here, although I think I alerted the support person who sent me this answer of this forum discussion and thought he might share this information. Short answer to these questions regarding multiple Dropbox instances -- it's normal. Longer answer, I will cut and paste this information from Dropbox support:

Frank, Aug 8, 6:54 AM PDT:

Hi Garold,

Thank you for contacting Dropbox!

I can confirm that it is expected to see multiple Dropbox processes in task manager when Dropbox is running. The Dropbox application needs these additional components to monitor that everything is running correctly and that the desktop application is always healthy and up to date. The additional processes should consume a negligible amount of CPU and memory resources. If they are causing any performance issues on your computer please let me know.

Thank you for reaching out with this query, I hope this helps.

Regards,
Frank

Hope that support info will be helpful to others finding this discussion!

Gary

acshelton

New member | Level 2

8 years ago

Can they not change the process names so an end user can tell the difference? Naming them all "Dropbox" seems a bit counter intuitive if you ask me. Is there a place to suggest that change?

Sanchez
Dropbox Staff
8 years ago
Hey acshelton, welcome to our community!

There is a place to make suggestions and provide feedback. It’s the Share an Idea section, right here in our forum!

Cheers

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If you open Task Manager - Startup, there are two things using PC resources at startup. The first one appears as \"Dropbox (3).\" That is t...","body@stringLength":"798","rawBody":"

Some of my computers have two startup entries for dropbox. If you open Task Manager - Startup, there are two things using PC resources at startup. The first one appears as \"Dropbox (3).\" That is the one I am used to seeing, which should run at Startup. But the other is \"Dropbox Update (4).\" Why is this second thing in my PC startup? I have the same Dropbox installed on several computers. None of the desktop computers have this \"Dropbox Update\" running in the computer startup processes. But all three of my laptop computers have both Dropbox entries running at startup. Why? I would like to eliminate unnecessary startup processes to help computer performance. Why would laptops have this extra startup for Dropbox Update?

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Can they not change the process names so an end user can tell the difference? Naming them all \"Dropbox\" seems a bit counter intuitive if you ask me. Is there a place to suggest that change?

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Can they not change the process names so an end user can tell the difference? Naming them all \"Dropbox\" seems a bit counter intuitive if you ask me. Is there a place to suggest that change?

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Frank, Aug 8, 6:54 AM PDT:

Hi Garold,

Thank you for contacting Dropbox!

Thank you for reaching out with this query, I hope this helps.

Regards,
Frank

Hope that support info will be helpful to others finding this discussion!

Gary

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Frank, Aug 8, 6:54 AM PDT:

Hi Garold,

Thank you for contacting Dropbox!

Thank you for reaching out with this query, I hope this helps.

Regards,
Frank

Hope that support info will be helpful to others finding this discussion!

Gary

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Dropbox has two entries in my PC Startup - Why?","moderationData":{"__ref":"ModerationData:moderation_data:256404"},"body":"

Hey acshelton, welcome to our community!

There is a place to make suggestions and provide feedback. It’s the Share an Idea section, right here in our forum!

Cheers

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