You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Dropbox has two entries in my PC Startup - Why?
Some of my computers have two startup entries for dropbox. If you open Task Manager - Startup, there are two things using PC resources at startup. The first one appears as "Dropbox (3)." That is t...
I received this support response to my support ticket last month. I didn't think to post it here, although I think I alerted the support person who sent me this answer of this forum discussion and thought he might share this information. Short answer to these questions regarding multiple Dropbox instances -- it's normal. Longer answer, I will cut and paste this information from Dropbox support:
Frank, Aug 8, 6:54 AM PDT:
i have the same issue - 3 instances for me. clearly it's not a one off issue. dropbox, please tell us how to fix, thanks.
for what it's worth, i see the same thing with citrix and chrome, so wondering if a virus could be doing it??
I received this support response to my support ticket last month. I didn't think to post it here, although I think I alerted the support person who sent me this answer of this forum discussion and thought he might share this information. Short answer to these questions regarding multiple Dropbox instances -- it's normal. Longer answer, I will cut and paste this information from Dropbox support:
Frank, Aug 8, 6:54 AM PDT:
Hi Garold,
Thank you for contacting Dropbox!
I can confirm that it is expected to see multiple Dropbox processes in task manager when Dropbox is running. The Dropbox application needs these additional components to monitor that everything is running correctly and that the desktop application is always healthy and up to date. The additional processes should consume a negligible amount of CPU and memory resources. If they are causing any performance issues on your computer please let me know.
Thank you for reaching out with this query, I hope this helps.
Regards,
Frank
Hope that support info will be helpful to others finding this discussion!
Gary
gaspeer wrote:I received this support response to my support ticket last month. I didn't think to post it here, although I think I alerted the support person who sent me this answer of this forum discussion and thought he might share this information. Short answer to these questions regarding multiple Dropbox instances -- it's normal. Longer answer, I will cut and paste this information from Dropbox support:
Frank, Aug 8, 6:54 AM PDT:
...
I can confirm that it is expected to see multiple Dropbox processes in task manager when Dropbox is running. The Dropbox application needs these additional components to monitor that everything is running correctly and that the desktop application is always healthy and up to date.
...
Regards,
FrankI'm hoping that two different things aren't being wound together. I certainly understand that one might see "multiple Dropbox processes in task manager when Dropbox is running". But my perception is that most of the queries in this string have to do with multiple entries in the =Startup= tab of Task Manager, not the runtime processes. So I'm not sure whether the issue of the =Startup= entries is settled or not. I'm seeing 3 for Dropbox and 4 for Dropbox Update. (See image I've attempted to insert here.)
Multiple STARTUP entries for Dropbox
thank you!!!!!!!!!!!!!!! now i have to figure out what it is that is slowing down my pc as it's apparently not this :)
- Sanchez
Dropbox Staff
Can they not change the process names so an end user can tell the difference? Naming them all "Dropbox" seems a bit counter intuitive if you ask me. Is there a place to suggest that change?
- Sanchez
Hi Garold,
Thank you for contacting Dropbox!
I can confirm that it is expected to see multiple Dropbox processes in task manager when Dropbox is running. The Dropbox application needs these additional components to monitor that everything is running correctly and that the desktop application is always healthy and up to date. The additional processes should consume a negligible amount of CPU and memory resources. If they are causing any performance issues on your computer please let me know.
Thank you for reaching out with this query, I hope this helps.
Regards,
Frank
Hope that support info will be helpful to others finding this discussion!
Gary