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Forum Discussion

JCplusULTRA's avatar
JCplusULTRA
Explorer | Level 4
2 years ago

Dropbox corrupts Windows 10 Start Menu

Dropbox keeps corrupting my Windows 10 start menu after a few days. The symptom it creates is folders pinned to the start menu no longer close the start menu when clicked. The only solution to fixing...
desktop
Windows
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the update on this, JCplusULTRA.

     

    It seems that you're running a beta version of the app, which is experimental, so that might be causing this.

     

    Can you turn off the "early releases" option here and then simply reinstall the app and see if that helps?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey JCplusULTRA, thanks for joining our Community.

 

Quite a strange issue here, but let's see what we can find out.

 

Does closing the Dropbox app also stop this issue or only uninstalling it?

 

Also, if you hover over the Dropbox icon in your system tray, what's the sync status and version of the app?

 

Let me know and we'll go from there.

JCplusULTRA's avatar
JCplusULTRA
Explorer | Level 4
2 years ago

Closing Dropbox does not fix the issue. It resolves right after uninstalling, even without reboot.

 

Status is up to date, and I'm constantly running the latest version due to constantly uninstalling, reinstalling. 178.3.4676

A Google search on this issue shows others have had this same problem since 2019.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update on this, JCplusULTRA.

     

    It seems that you're running a beta version of the app, which is experimental, so that might be causing this.

     

    Can you turn off the "early releases" option here and then simply reinstall the app and see if that helps?

    • JCplusULTRA's avatar
      JCplusULTRA
      Explorer | Level 4
      2 years ago

      Strange, I don't recall ever opting-in for early releases. I reinstalled and am now on 177.4.5399. I'll wait and see if the problem re-occurs.

    • JCplusULTRA's avatar
      JCplusULTRA
      Explorer | Level 4
      2 years ago

      Strange, I don't recall ever opting-in for early releases. I opted-out and reinstalled to 177.4.5399. After a few minutes, the problem resurfaced. Uninstalling fixed the issue. I reinstalled to 177.4.5399 again and am waiting to see if the problem resurfaces.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sure thing, JCplusULTRA, if the issue comes back, please let us know!

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