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Helpful | Level 6

9 months ago

Solved

Dropbox Client for Linux on Ubuntu 24.04 LTS- icon not clickable.

Guys, I've noticed a bug on Dropbox Client on Ubuntu 23.10 and the same occurs on Ubuntu 24.04 LTS after a installed it from scratch on my machine. It's really a bug on the app on desktop. The ...

raulgrangeiro
5 months ago
Guys, I've noticed the bug is gone here on Ubuntu 24.04.1 LTS o Gnome 46 and Wayland. I just started my notebook and the icon worked flawlessly. If I encounter another bug I'll relate it here.
This is the version where it started to work:
raulgrangeiro@RAUL-PC-2:~$ dropbox version
Dropbox daemon version: 212.4.5767
Dropbox command-line interface version: 2024.04.17
God bless you all!

Kay39

New member | Level 2

25 days ago

I've tried suspending and reopening, but the Dropbox icon does nothing. I'm not even sure if it's installed, though the icon is on my app tray. Trying to install though the App Center shows "unmet dependency". I've tried repeatedly to manually install. I have Ubuntu 24.04. How do I check installation or uninstall on terminal? (I generally only use terminal when I copy and paste instructions.) How necessary is the app? Can I not just copy folders to the Dropbox folder?

Hannah
Dropbox Staff
25 days ago
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Thanks for the nudge here, Kay39.

Without the Dropbox application, any files you add to the Dropbox folder won't sync to your account.

If the Dropbox icon isn't responding, can you please uninstall the Dropbox app, reboot your computer and then reinstall it, to see if it helps?
- Kay39
  New member | Level 2
  25 days ago
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  When I go to the App Center, it doesn't show Dropbox as an installed app, so I can't uninstall there. But when I try to install Dropbox, it says "looks like it's already installed". When I go to the "Show Apps", it shows the Dropbox icon, which won't open. If it doesn't show in the App Center, how else can I uninstall it? (This may be more of an Ubuntu question.)
  When I go to Files, Dropbox and all the folders within it show green checks, as though they are syncing. Maybe that's not what the green checks mean? At one point I asked how to sync folders and was told that everything within the Dropbox folder automatically syncs. Is that not so?
  I had Dropbox years ago (when I used Windows) and I don't think there was an app. However, all I did was move or import files to the Dropbox folder for them to be saved - but maybe they weren't synced.
  - Hannah
    Dropbox Staff
    25 days ago
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    Thanks for the update!
    
    The Dropbox app is basically what creates the Dropbox folder, and it's necessary for the files to get synced; without the app, the Dropbox folder is just a normal folder on your computer.
    
    Can you check the steps in this article, to see if they help you uninstall it?
raulgrangeiro
Helpful | Level 6
25 days ago
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I'll try to help you with that. Open your terminal and paste these commands I'll show you:
dpkg --list | grep dropbox

It shows if dropbox is installed. If not, then paste this command:
sudo apt install dropbox

And then show me what the terminal sends to you.

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It's really a bug on the app on desktop. \n \n The ...","body@stringLength":"729","rawBody":"

Guys, I've noticed a bug on Dropbox Client on Ubuntu 23.10 and the same occurs on Ubuntu 24.04 LTS after a installed it from scratch on my machine. It's really a bug on the app on desktop.

The problem is: the app on system tray doesnt open or show anything until the system is blocked to block screen and returns putting password. After that it works normally as it should. I recorded a short video showing the problem with you:

https://youtu.be/6a4cvtZsRWo

How can this issue be solved? Is this the right place to report it?

God bless you all!

","kudosSumWeight":6,"postTime":"2024-07-15T12:05:11.971-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Install","text":"Install","time":"2022-07-26T01:01:11.078-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Linux","text":"Linux","time":"2018-07-05T12:28:02.809-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:Setting up the apps","text":"Setting up the apps","time":"2019-05-29T04:29:42.050-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:783349_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10647},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Guys, I've noticed a bug on Dropbox Client on Ubuntu 23.10 and the same occurs on Ubuntu 24.04 LTS after a installed it from scratch on my machine. It's really a bug on the app on desktop.

https://youtu.be/6a4cvtZsRWo

How can this issue be solved? Is this the right place to report it?

God bless you all!

"},"Conversation:conversation:783349":{"__typename":"Conversation","id":"conversation:783349","solved":true,"topic":{"__ref":"ForumTopicMessage:message:783349"},"lastPostingActivityTime":"2025-03-10T06:46:58.321-07:00","lastPostTime":"2025-03-10T06:46:58.321-07:00","unreadReplyCount":50,"isSubscribed":false},"ModerationData:moderation_data:783349":{"__typename":"ModerationData","id":"moderation_data:783349","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:783349_3":{"__typename":"Revision","id":"revision:783349_3","lastEditTime":"2024-07-15T12:37:47.766-07:00"},"ForumReplyMessage:message:825342":{"__typename":"ForumReplyMessage","id":"message:825342","conversation":{"__ref":"Conversation:conversation:783349"},"author":{"__ref":"User:user:1833485"},"revisionNum":1,"uid":825342,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"subject":"Re: Dropbox Client for Linux on Ubuntu 24.04 LTS- icon not clickable.","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:825342"},"parent":{"__ref":"ForumTopicMessage:message:783349"},"body":"

I've tried suspending and reopening, but the Dropbox icon does nothing. I'm not even sure if it's installed, though the icon is on my app tray. Trying to install though the App Center shows \"unmet dependency\". I've tried repeatedly to manually install. I have Ubuntu 24.04. How do I check installation or uninstall on terminal? (I generally only use terminal when I copy and paste instructions.) How necessary is the app? Can I not just copy folders to the Dropbox folder?

","body@stringLength":"479","rawBody":"

I've tried suspending and reopening, but the Dropbox icon does nothing. I'm not even sure if it's installed, though the icon is on my app tray. Trying to install though the App Center shows \"unmet dependency\". I've tried repeatedly to manually install. I have Ubuntu 24.04. How do I check installation or uninstall on terminal? (I generally only use terminal when I copy and paste instructions.) How necessary is the app? Can I not just copy folders to the Dropbox folder?

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Guys, I've noticed the bug is gone here on Ubuntu 24.04.1 LTS o Gnome 46 and Wayland. I just started my notebook and the icon worked flawlessly. If I encounter another bug I'll relate it here.

This is the version where it started to work:

raulgrangeiro@RAUL-PC-2:~$ dropbox version
Dropbox daemon version: 212.4.5767
Dropbox command-line interface version: 2024.04.17

God bless you all!

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Guys, I've noticed the bug is gone here on Ubuntu 24.04.1 LTS o Gnome 46 and Wayland. I just started my notebook and the icon worked flawlessly. If I encounter another bug I'll relate it here.

This is the version where it started to work:

raulgrangeiro@RAUL-PC-2:~$ dropbox version
Dropbox daemon version: 212.4.5767
Dropbox command-line interface version: 2024.04.17

God bless you all!

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Dropbox Client for Linux on Ubuntu 24.04 LTS- icon not clickable.","moderationData":{"__ref":"ModerationData:moderation_data:825357"},"body":"

Thanks for the nudge here, Kay39.

Without the Dropbox application, any files you add to the Dropbox folder won't sync to your account.

If the Dropbox icon isn't responding, can you please uninstall the Dropbox app, reboot your computer and then reinstall it, to see if it helps?

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Thanks for the nudge here, .

Without the Dropbox application, any files you add to the Dropbox folder won't sync to your account.

If the Dropbox icon isn't responding, can you please uninstall the Dropbox app, reboot your computer and then reinstall it, to see if it helps?

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When I go to the App Center, it doesn't show Dropbox as an installed app, so I can't uninstall there. But when I try to install Dropbox, it says \"looks like it's already installed\". When I go to the \"Show Apps\", it shows the Dropbox icon, which won't open. If it doesn't show in the App Center, how else can I uninstall it? (This may be more of an Ubuntu question.)

When I go to Files, Dropbox and all the folders within it show green checks, as though they are syncing. Maybe that's not what the green checks mean? At one point I asked how to sync folders and was told that everything within the Dropbox folder automatically syncs. Is that not so?

I had Dropbox years ago (when I used Windows) and I don't think there was an app. However, all I did was move or import files to the Dropbox folder for them to be saved - but maybe they weren't synced.

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Thanks for the update!

The Dropbox app is basically what creates the Dropbox folder, and it's necessary for the files to get synced; without the app, the Dropbox folder is just a normal folder on your computer.

Can you check the steps in this article, to see if they help you uninstall it?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":6,"postTime":"2025-03-06T12:00:33.059-08:00","lastPublishTime":"2025-03-06T12:00:33.059-08:00","metrics":{"__typename":"MessageMetrics","views":20},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/message:783349/message:825394","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"418","rawBody":"

Thanks for the update!

The Dropbox app is basically what creates the Dropbox folder, and it's necessary for the files to get synced; without the app, the Dropbox folder is just a normal folder on your computer.

Can you check the steps in this article, to see if they help you uninstall it?

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I'll try to help you with that. Open your terminal and paste these commands I'll show you:

dpkg --list | grep dropbox

It shows if dropbox is installed. If not, then paste this command:

sudo apt install dropbox

And then show me what the terminal sends to you.

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I'll try to help you with that. Open your terminal and paste these commands I'll show you:

dpkg --list | grep dropbox

It shows if dropbox is installed. If not, then paste this command:

sudo apt install dropbox

And then show me what the terminal sends to you.

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Dropbox Client for Linux on Ubuntu 24.04 LTS- icon not clickable.

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