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Forum Discussion

lasource's avatar
lasource
Explorer | Level 4
7 months ago

Dropbox causing screen flickering on Windows 10

This has come up in past discussions but ng of badge has not worked. DB is up to date, new install. Both of my dsiplays flickering when i startup DB. Screencapture of screen with dropbox settings...
Desktop
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Thanks for bringing this to our attention, lasource.

 

Did this issue start recently, or have you had it for a while?

 

Did you notice that it started happening after some kind of update?

 

Which version of the Dropbox app are you using? You can hover over your Dropbox icon to see the version.

 

Let me know.

  • lasource's avatar
    lasource
    Explorer | Level 4
    7 months ago

    Hi Hannah, see video, the version is 198.4.7.615
    I am running on HP z840 workstation 2X Xeon chips. I have rtx 3060 gpu

    It occurs as soon as I run drop box app. I have rebuilt my system so new install.

    Thanks

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey lasource, hope it’s OK to jump in. 

       

      Can you uninstall and reinstall the Dropbox app on your device, and let me know if the issue persists? 

       

      If it does, we’ll check this further.

  • Jody C's avatar
    Jody C
    New member | Level 2
    3 months ago

    same prob with desktop DB, chrome, deleted a file, screen flickering and jumping, downloaded a file- no flickering happens persistently, hmmm

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Sorry to hear this happens, jody C. Can you clarify the syncing status and app version of your desktop app? Did you have any recent OS updates?

       

      If you quit the Dropbox app after checking its syncing status, does the issue go away immediately?

       

      Does the issue also occur on the Dropbox website? Have you tried different browsers, as a test?

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